YouPayReviews of youpay.co

Bad experience

I've been trying for a week to cash out my gift that was sent to me. I've sent email after email and no real response. Their isn't a customer service number or any other way to contact anyone for help. I keep checking my account I keep checking my email and still no response but I did receive an email asking for a review so their is that

My experience with this platform has been absolutely terrible and I wouldn't recommend it to anyone. Almost 2 weeks ago, I received a cash gift that never showed up in my bank account and I still have no trace of that money. I opened a ticket with Youpay support, and all I got was a dry response from Sol asking me to send screenshots of my conversations with my bank, without even apologizing or acknowledging the situation. I sent everything within 15 minutes and got no response. I followed up a few days later to let them know I had spoken with a specialized department at my bank and that I might contact them again during the week if I needed any additional information from them. Still nothing. They just left my ticket sitting there and haven't done anything about it since. At no point did they actually try to figure out what happened to my money, help me resolve the issue, or even offer me any alternatives. But while they were ignoring my ticket, they were quick to ask for more information on this review via trustpilot, otherwise it would be considered illegitimate 🤡🤡 On top of that, for the terrible service they provide, they have the nerve to charge the sender almost $15 and charge me another $5 just to transfer a small gift to my bank account. And that's not even counting the fact that they hold the gift for 24 hours after already holding the account for 24 hours lmao I've wasted way too much time dealing with this shitty site. If you're considering using it for cash gifts, DON'T. Just stick with throne, paypal or even crypto, but stay away from Youpay. They try to be wishtender and throne, but they don't even come close. (+) I also find it hilarious that most of the positive reviews seem to have only reviewed youpay and don't have any history like my profile does. They even responded to a positive review that was posted on the same day as mine, while completely ignoring me. Don't waste your time with this platform.

I tried youpay since i heard good things about it and how it’s better than throne but for some reason my experience says otherwise. Throne has been decent with support and easy for withdrawal processes and verification. Youpay on the other hand has been difficult to use since day 1. I think the worst part is the lack of support from the support team especially for very important matters. I’ve lost or almost lost gifters because of the fluctuation in fees for payout gifts which i still haven’t received an answer to my email about why the fees increased by $10 usd for the same payout. I would save yourself the hassle and just use throne or another platform that is more responsive. Also just hate how they don’t have an app either, the whole youpay platform is just extremely inconvenient.

Website never worked the server had been down a month not one person is fixing it can't even complete the age verification with phone number with a error code server error 😡 I have emailed you guys multiple times no reply back which is rude please fix your website or I will find a different platform and you get a bad reviews.

My experience with YouPay has been extremely concerning and I would strongly advise others to be cautious before trusting this platform with their financial details. Two payments were taken from my credit card by YouPay despite the fact that I had never used their service, never created an account, and had no prior interaction with them whatsoever. The only contact I had with the company was receiving two emails confirming the transactions. I responded immediately to inform them that these charges were fraudulent and that my card details had clearly been used without my knowledge or consent. Despite reporting this straight away, YouPay refused to take responsibility or take any meaningful action to resolve the issue. This raises serious concerns about the security standards of their platform. A payment system should have robust safeguards to prevent unauthorised transactions and a responsive process to deal with fraud reports. In my case, neither appeared to exist. From my experience, the platform seems worryingly vulnerable to scammers and identity thieves. When companies fail to investigate or act on clear reports of fraud, it creates an environment where criminals can operate with little fear of consequence. Consumers deserve payment services that prioritise security and treat fraud reports seriously. Based on what happened to me, I would strongly advise people to think carefully before providing their card details to YouPay.

YouPay was great until they decided to block my money for 48 hours without giving me a proper response this whole time. The second 24h was a Monday and they didn't bother respond to my ticket.

I had someone gift me a few gifts that ended up instantly going "under review", whatever understandable for my first gifts. I got an email saying that i or the gift sender would get an email shortly saying they needed more info. Neither of us could figure out who was getting the email because it took a while to come even though it sounded like an automatic email. After a day they had the gifts clear. Great! A few days later this same sender, who already verified information ect sent more. Keep in mind this person has sent way more over throne without a single issue. Same thing, instant under review, same vague emails. This time its been silence lol. The sender had to verify more information but its now been 5 days of radio silence and I obviously don't want to fill up their ticket system. Customer service has been awful so far. I have 600$ "under review" and the whole time they advertise instant withdraws. Which mind you isnt even in my country anyways. You would think after 5 days I would at least have a response LOL..... I dont know if I will continue using this because throne is simply better. If it was more clear as to what is going on i wouldnt care!!!!!! update: they replied since but I guess its just a waiting game now.