C W.
Communication is very difficult
It is hard to communicate with people in your company. There was so much miscommunication in our fundraiser from your end. While we are pleased to have been able to raise money for a wonderful cause, the back end of it was very difficult. The relationship between YouCaring and WePay is also very difficult to navigate. While it seems like the same company, you make it nearly impossible to coordinate issues between the two companies. We found that we had to repeat steps multiple times just to get one thing done. Having a phone number and a dedicated person assigned to each project would help all of these issues immensely. Thank you
Response from YouCaringJan 13, 2017
Hi CW, Thank you for your feedback. I apologize for the frustration this caused during your fundraising efforts. We understand that this is a pain point for you and others using the site. We have added a WePay beneficiary step during the creation of a YouCaring fundraiser in order to help relieve some of these issues. Instead of having to reach out to our User Relations team to transfer the account, you can now set up the WePay account to go directly to the beneficiary. While we would love to give each fundraiser a dedicated team member, our team is just too small to be able to sustain this. We appreciate your feedback, it will help improve our site. Please don't hesitate to reach out the our User Relations team if you have any other concerns at [email protected]. -Tawni