Starry
Many things went wrong
I wish I could give a better rating but I’ve had multiple things go wrong while using you4you. For starters, they don’t have an app or a number you can call to contact them, it’s only a chat on their website and they would take days, even up to a week to reply to important questions. The pharmacy sent me a wrong prescription, so I contacted them and they took a week to reply and then said there was nothing they could do. There’s no check ins with the doctor personally, only a questionnaire survey at the end of the month, so you don’t feel like you have any guidance of what to do. They don’t have an appointment with you at the end of the month to tell you whether to stay at the same dose, go up, or how it’s been going for you, only the questionnaire that’s not very helpful in my opinion, since it doesn’t tell you what to do. Also, every dose I was sent was from a different pharmacy, it never stayed the same. In conclusion, I wish it would have been a better experience and that they would have been more helpful. If you want to do everything on your own, this is the website for you but if you want more professional help from a doctor, I would definitely say to use another online provider.
Response from You4YouNov 3, 2025
Hi Starry, thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience. After reviewing our records, we weren’t able to locate an account under your name. Our team prides itself on fast, personal support and clear communication, so we’d really like the opportunity to look into this further. Please reach out to us directly at [email protected] so we can assist you. You can also message your doctor anytime through the Patient Portal, where all medical communication happens securely. We appreciate your feedback and the chance to make things right.