York Car RentalReviews of yorkcarrental.com

Don't do it!!!!!! This is the worst rental car company that I've ever experienced. Hidden fees and very unprofessional. Never again!

I have rented several cars from different companies over the years with little to no problems. This was my first time using York Car rentals. I should have read reviews on all different platforms but I did not (my fault). I was focusing on a good deal. I thought I got one until a day ago. I received a text from York stating my car reservation was canceled due to no car being available 2 days later. I thought it was a joke and called thier Customer Support line and was told the same. Was not offered any options and was instructed to reach out to Priceline for a refund. I asked to speak to local car rental place in Houston Tex or representative’s support. Was told that was not possible and nothing more could be done. Horrible way to run a business and treat a customer. WILL NEVER DO BUSINESS WITH YORK AGAIN. Btw - I did call Priceline, got a full refund and a better car deal with another company. Thank you Priceline and Dollar rental. York rental you still suck and will continue to get negative feedback/reviews of you continue to treat your customers the way you treated me.

Complete scam. Operating from a shed, not reading nor explaining contracts. Was overcharged $125 on top of paying for all fully.

Waited over hour for pickup at airport after calling them 8 times. Then they force $80 a day in additional fees anf stuff you dont want and hold of $1000 on your CC... never use them

This rental company is operating unethically and should not be trusted. They withheld our deposit using a false claim and then stopped responding to emails once we demanded documentation. They also changed their position on accepting our insurance AFTER the rental, which is unacceptable and deceptive. To make matters worse, we were stranded over two hours waiting for their shuttle late at night with an infant. No updates. No apology. No regard for safety. When we finally reached staff, they were rude, dismissive, and unprofessional. This company shows a clear pattern of ignoring customers once they have your money. We are actively disputing this charge, filing formal complaints, and pursuing all available remedies. This review will be updated only if the issue is resolved and our deposit is returned. Save yourself the stress and financial loss — rent elsewhere.

This place is a SCAM!!!! I booked through Priceline and have booked several rentals . York or whatever they call themselves wanted to charge me an extra 1000.00 deposit plus a 468.00 mandatory insurance since I didn't own a 2019 or newer vehicle . I own 3 vehicles and all have full coverage . I even called my insurance agent while at the counter to confirm I am covered and send my declarations page . Well that wasn't good enough I had to Uber back to the airport and rent a car through Hertz . Priceline did refund me for the rental . I didn't have a good feeling about them from the moment I arrived . They are shady and I believe they were going to rip me off . BEWARE !!!!!

This place is a total scam. So first of all it’s quite a ways away from MCO and when you arrive it appears you’re in a storage unit. I booked this trip for 5 days through Priceline and the total for their car rental was 30$. When I arrived at the counter I was told there’s a 20$ a day fee for tolls (this is their cheapest option) even though I would only need 12$ for tolls total. I was fine paying that and then proceeded to be informed that the deductible/hold for renting this vehicle was 2500$ which I was a bit surprised by but willing to just submit that to not be inconvienced any further. Then we get to portion on insurance when their employee informs me that I’m not the “primary” policy holder at which point I inform her that I am a joint policy holder with my husband. She agrees to move forward then informs me that due to the fact that my deductible is 500$ and they require a 250$ deductible that I would not be able to use my personal insurance. (I have full coverage on my vehicle and have used it with at least 6 other rental car companies in Florida in the past year with no issue). Then she states it’s 55$/day for the insurance which brings my new total for the 5 day car rental to 360$. At this point I tell her this is clearly a scam and she states we would be happy to transport you back to the airport if you’d like (this is clearly not the first or last time she’s stated this to guests). I proceed to the waiting area and over hear the next guest with the exact same issue who also decided to take their business elsewhere. I hope you don’t waist you time as I did.

⭐ 0/5 – If I could give negative stars, I would York Car Rental has been one of the most frustrating, dishonest rental experiences I’ve ever had. I was charged nearly $700 upfront for tolls under the clear and explicit explanation that it was refundable and that only the tolls actually used would be deducted, with the remainder returned. That representation is the only reason I agreed to the charge. Now—conveniently after the fact—they are backtracking and changing the story. This is either gross incompetence or outright deception. You cannot tell customers one thing to secure their money and then reverse course once the transaction is complete. That’s not a misunderstanding—that’s bait-and-switch behavior. To make matters worse, they require customers to sign documents without providing any documentation of what is being signed or what has already been signed. I was not given copies, nor was I provided a receipt afterward. Being asked to sign blindly, with no transparency and no paper trail, is completely unacceptable. To be clear: • $700 for tolls is already outrageous • Promising a refund and then refusing to honor it is unacceptable • Backtracking after the rental is complete destroys all trust • Requiring signatures without documentation or receipts is a massive red flag Customer service has been dismissive and unhelpful, offering excuses instead of accountability. No ownership. No integrity. Just “policy” suddenly appearing where clarity once existed. I strongly advise anyone considering York Car Rental to read every word, record every conversation, and think twice before handing them your credit card. If this is how they handle tolls and signatures, I can’t imagine how they handle bigger issues. There are far too many reputable rental companies out there to deal with one that operates like this. Avoid.