Brandon D.
Totally Scammed!!
I have reached out multiple times, 20 days and the order of the chase cards that I pulled are still "pending". I have used their chat feature to try and get ahold of someone, as well as emailed them. Nothing. I was really hopeful, but this absolutely looks to be a scam. There is no chance that it takes this long to ship some cards!
Response from YooBoxApr 28, 2026
Hi, we understand your concern regarding the order status. However, we would like to clarify that our support team has already responded to your issue through live chat before, so this was not left without any reply. The overall YooBox shipping process usually takes 2–6 weeks. A Pending status means your shipping request has been created and is still in the processing queue. It does not mean the order has been ignored. Before cards are shipped, they must go through inventory confirmation, quality check, and packaging, and higher-value cards may sometimes require additional processing time. You can also check real-time shipping status updates under Menu > Redeem. Once the status changes to Shipped, tracking information will be provided there. If you would like us to further check the current progress, please send your YooBox account email or order number to [email protected] , and our team will continue following up for you.