Claudia G.
(Update) Defective item & Resolution
I tried to reach for a refund SEVERAL times because my case came defective, I just wanted a refund to get a new case from you guys because I really liked the design, but I’m so frustrated with the silence and no response that I might just not buy anything from you guys at all. (Update) Almost after a month it got resolved. They did sent a new case without asking me for the previous one even tho I would have sent it. The quality of the new case is really good and the design is good too. I’m happy with the product, not that happy with their communication or customer service relations. That’s why I’m leaving it in a neutral rating.
Response from Yonko EmpireSep 11, 2024
Hi Claudia, We are sending a request for more information in hopes that we can help you resolve this. (Update) Hi Claudia, Upon checking your support email thread, we have already processed a shipment of a new case free of charge, therefore we cannot offer a refund. Thanks




