Merlin Rene P.
Betrüger alles fake
Betrüger alles fake

The Yonko Empire team puts a lot of effort into ensuring we produce quality pieces that will light passion in the eyes of our customers. Our anime inspired cases are made to order and inspected to ensure art quality & proper protection for your phones before shipment.
Yonko Empire (yonkoempire.com) has 173 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Computers & Phones · Irvine, California
Excellent

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Showing 21 reviews with 1 star · Clear filters
Merlin Rene P.
Betrüger alles fake
Unlucky C.
Long delivery ended up scratching phone waiting on case
Chyna
My Roronoa Zoro case ended up breaking where you press the side buttons of the phone. It slipped from my hand and fell which the piece broke off. I won’t be buying again. The cases are dope but not good quality.
Response from Yonko EmpireOct 3, 2024
We are so sorry and are committed to making this right. Please reach out to our customer support team about this. [email protected]
Shivang
The case was beautiful, I ordered Gojo Satoru from JJK. I use the steam room every day at my gym and I have 2 phones, one backup phone (which is what I normally bring in) and my main phone (which had the new case on it). I forgot to charge my backup phone so I decided to just bring my main phone in, and after sitting in there for a while I noticed my case was starting to peel. The entire case was peeling and falling apart, and all it took was a few minutes inside the steam room for it to destroy the case. So it was pretty much a waste of money as I can't even use it anymore. I wish I could upload a photo here. Will not order again.
Response from Yonko EmpireSep 11, 2024
Hi Shivang, We are sorry to hear that you are having issues with your order. Please reach out to our customer support team and they can help you out! [email protected]
Ali Abou H.
This is a long experience so bear with me. I placed and order of this case for a friend. The company is based in China so it takes about 1-2 weeks for the case to reach the United States. When the case reached the United States, a company called PiggyShip handled the shipping. They reached out to me asking for a gate code, I told them there is no code for the gate, the PiggyShip driver responded by saying the door won’t open. I informed him that there are no gates and he can drive in to the main office because the mail room is next to the main office and drop the package on the floor, no gates or codes to drive to the mail room/ main office. The driver decided to reschedule the delivery instead. A week passes, nothing happens. I reach out to the Yonko Empire support, and the support told me that I needed to call PiggyShip before the package get sent back to us. I called the number the support gave me, and the number was incorrect. I call them after getting the updated number and after waiting in line for 15 minutes the voicemail said they are too busy to accept the call. I call again and wait, and they pick up. They are not native English speakers, so it’s very hard to understand them and for them to understand you. I explained my situation, she didn’t understand what I was talking about, but she said I’m sorry I will reschedule for deliver and to check the website after two days, nothing happened after two days. I call the shipping company and they told me that it seems like they lost the package and that they have to check with the facility to see if can find it, and that they will call me back. They never called back. I reached out to the Yonko Empire support and told them what happened, they requested proof that the shipping company told me that the package was lost. I told the support that I have no proof because it was a phone call. The support said confirm your address so we can send you a new case. I waited a day and decided that I wanted a refund. I responded to the email asking for a refund but heard nothing back. Suddenly I started getting updates every other day that the package is out for delivery and that the delivery failed EVERY TIME. Fast forward to August 19th 2024, I receive a text saying “Hello, I put your express in the mail room. Please remember to pick it up when you come back. Thank you.” A photo was sent as well, I asked “Who is this?”, I received no response. I sent the photo to my friend and told him to check the mail room. My friend responded to me saying, that’s not my mail room. So I sent back a message to the number saying “That’s not the right mail room by the way.” The number responds with “Your express has been delivered several times. I can't get into the door of the unit. I have no choice but to put it there. Sorry. If I can't deliver it today, the package will be sent back. I have no choice. That will also cause you trouble.” So I respond by saying “I don’t know how delivering it to the wrong address is the only choice.” I still haven’t heard anything from the Yonko Empire support. I am sending them an email again. But the fact that this has taken over a month and I have had to spend so much time for a $22.79 case which I still HAVE NOT received by the way, because the driver thought that he had no choice but to deliver it to the wrong address. So I am out $22.79, no case and no support. I do NOT recommend this company at all. Customer satisfaction is not in their vocabulary and the fact that they are still partnering up with a shipping company that has so many negative reviews is just mind blowing.
Response from Yonko EmpireAug 28, 2024
Hi Ali, We are so sorry to hear about this issue with your order. Unfortunately our team does not have control over a package's delivery once we ship the order. There are many factors that can cause this delivery error. We will take a deeper look into this and reach out to you via email.
Ken L.
This site is a scam. I never got my order. I ordered on July 20. After 16 days, still in "transit." Supposed to be delivered on July 30 but it never came.
Response from Yonko EmpireAug 5, 2024
Hi Ken, Have you contacted our customer support team about this yet? They would be happy to look into this for you and possibly send a replacement for the lost order. [email protected]
Mark A.
product never recived
Response from Yonko EmpireJul 11, 2024
Hi Mark, We are so sorry to hear that you didn't receive your order. Please contact our customer support team so they can look into this! [email protected]
Anonymous
Haven’t got my order yet, was supposed to receive it three days ago.
Response from Yonko EmpireJul 10, 2024
Hi, Please contact our customer support team and they can help you look into this. Sometimes things our of our control can happen that delay the order delivery. [email protected]