Leona D.
Disappointed at Yoga Trade's Lack of Integrity
I’ve supported Yoga Trade for nearly a decade and never questioned the annual membership fees, trusting that I was contributing to a platform aligned with yogic values like satya (truthfulness). Unfortunately, I recently discovered that although my PayPal account was charged annually since 2015, I hadn’t been receiving any of the benefits I paid for from 2022 to 2025. When I brought this up, their response was polite but ultimately dismissive: only the most recent payment could be refunded due to PayPal’s policies. No accountability for the three years of payments (2022, 2023, 2024) that went nowhere. No proactive effort to make things right. I would’ve been understanding had it been an honest glitch with sincere follow-through. But the fact that no one noticed or informed me all this time—and the default response being “we can’t do anything now”—feels so dishonest and deeply disappointing. It’s hard to reconcile this experience with the values Yoga Trade claims to uphold. If we’re building a community rooted in integrity and connection, this isn’t the way.
Response from yogatrade.comJun 18, 2025
Hi Leona, Our apologies for the unfortunate experience with our support staff. They don't always have the authorization or commitment to the community that we hope for. This issue should have been brought to our attention more efficiently and we are sorry you had to resort to leaving a review here. We hear you and understand. Please accept a full refund and our apologies for the confusion and delayed action. I just emailed you directly so we can make sure the issue is resolved to your satisfaction. Best. The Yoga Trade Team