My daughter and I took Yoga teacher training course at Yogamu. My daughter needed a simple form with a signature stating that she had completed the course for her to get physical education credits at her school. I emailed them multiple times and I spoke to customer service representative multiple times. Each time I spoke to them over the phone they promise that they would email the form back, but they never did. They seem to be more interested in new business/subscribers. Paid customers no longer matter.
Response from YogamuOct 15, 2024
Thank you for sharing your experience. We sincerely apologize for any frustration you have faced.
At Yogamu, we strive to make yoga teacher training accessible to everyone, often providing significant discounts to support our students. Our standard procedures do not include issuing custom forms, and creating new documentation can pose logistical and insurance challenges for us. Please understand that we are a mainly volunteer driven traditional yoga sangha with a small team of teachers.
We understand the importance for your daughter’s school credits and regret any inconvenience this may cause. Normally students can just use the issued certification which clearly states the dates of the training taken. Does that suffice in your case?
We appreciate your understanding and patience. If you have any further questions or need additional assistance, please do not hesitate to contact us. We can solve this together, we are certain of it.
CY
Cynthia
Too Big Too Fast?
Yogamu provides cheap and accessible mind body spirit wellness education classes. No more $5,000 teacher trainings! But it is not shall we say a high end experience. I don’t think it’s a scam but I don’t necessarily recommend it if you can afford better. I completed the 300 hour training and submitted my final exam and 1 hour teaching video, and two and a half months have gone by without finding out whether I passed. I sent email after email, and I received only automated help desk tickets and the occasional “we will be sure to pass your concerns along” email from the support team. Did I pass or not? I still don’t know. I have paid for a 200 hour, a 300 hour, breathwork, chair yoga, and other courses. I completed a 200 hour yoga teacher training, got a certificate and Yoga Alliance certification. That was great! And completed 100 hour meditation teacher training and got a certificate. But now maybe there is no one to certify people? I don’t know if anyone is on duty. I paid for the yoga therapy training but haven’t started it because I don’t know if I’m 300 hour certified as yet! They sell a lot of classes, but service is rather limited. If you can wait indefinitely for certification, then give it a try. There’s often an amazing sale. Wait for a great sale, then wait for something greater or make an inquiry. They are still serving prospective clients, just not longtime clients like me! If this sounds bad, it might be worth spending a little more money and doing more research.
UPDATE October 31, 2024
I got nowhere with my request to have my final submission reviewed for potential certification. Two and a half months of emails to the official address and emailing staff members directly: nothing. Shortly after I put up a mixed review on Trustpilot, I received a warm, personal email from the email address of the founder of the company apologizing for the delay. I then received a 300 hour certificate, and my new credential was verified with Yoga Alliance. I am now officially a 500 hour certified yoga teacher. The cost of this training was less than one tenth of what I would have had to pay at an in person training and I was able to complete it on my time frame. If you have more interest in yoga training than you have money or time, Yogamu is an option to consider. The world needs more yoga not less, and Yogamu lowers financial barriers. If you do not have enough time or money to go away to a retreat to get credentialed, and you are willing to design your own experience within the course framework, and you can connect with others to get feedback about your teaching, and you don't mind waiting for your credential indefinitely, then you get the same certification from Yoga Alliance as people who can afford to go to Bali for a month.
Response from YogamuOct 10, 2024
Dear Cynthia, we are sorry you made this experience. Issuing a certificate normally takes up to 2 weeks but never longer. We are investigating what happened in your case and will update you shortly. In addition to email you can always reach us in our official Facebook group or speak to one of our teachers after one of the 70+ live classes per week.
KM
Kili M.
I asked for a refund and never got one-then finally did after 2 months of hassle
I asked for a refund for the Ayurvedic Practitioner course within the 7 day refund period and was not given one. I sent multiple emails to support@ and only once did I receive a reply. They asked if I would like to credit the refund towards another course, I said, no thank you, I would like a refund. I never received a response nor a refund. I sent more emails asking about my refund and never received a response. I even opened up a new ticket which was closed my yogamu the very next day, without resolution. I filed a claim with my credit card company and Affirm. Yogamu is a dishonest company. Scam alert!
UPDATE Jan. 31, 2024: Well after sending multiple emails to Yogamu, opening 3 claims with my credit card AND a claim with Affirm/Shop pay, I finally received my refund from Yogamu. They said it took longer due to the holidays, but somebody took the time to 'solve' my email requesting a refund, without providing a refund or communicating anything else. I am relived that I got my refund but communication on Yogamu's behalf was seriously lacking.
Response from YogamuJan 19, 2024
We apologize that it took longer during the holidays. We did not make any false claims. Refunds can take up to 30 work days in some cases as stated in our terms. Our sangha support first asked if you would like to swap for a different course as the rate you had received during our anniversary won't be repeated in the future and provided you with an incredible opportunity to further your education at an very affordable price.
SC
Sorah Cheryl E.
I've completed most of the 200hr YTT: Not even average
I've completed most of the 200hr YTT. Written materials are full of spelling errors and some misinformation. Several of the recorded videos are so hard to hear, I couldn't complete them. Very few of the live or recorded sessions are friendly to those with different physical abilities. Some of the videos spew misinformation, too. I supplemented my course with several books from reliable sources (eg., anatomy book written by a DPT) and videos that are easier to learn from and provide alternatives for people whose bodies need them. I'll complete the last 20% of the course, but I would not recommend the program unless you plan to supplement as I did.
WE
Wen
Not what I was hoping for
I have sent numerous emails asking for information on what I have to submit to complete my course, but no one seems to be able to give me an answer. I emailed the teacher (who seems like a lovely person). Once I asked if I could be directed to someone to inquire about getting a refund, I was told I would be emailed a certification "as soon as possible".
Luckily I am not out a lot of money as I got a "black friday" sale. I am writing the review to warn others who might be on fence about this "school".
Update: I have been emailed a certificate. At no point was I asking for the certificate without doing the work, I only wanted to know what I had to submit, how to access the monthly class, etc. Other YTT I have taken required a test and a sequence be submitted as proof of competency so was trying to be prepared. I did not have to submit anything for this one.
Update#2: I agree that in person is a necessity, one of my original questions was how to access the live class. You are now contradicting yourself because I was sent a certificate despite all of the things you say I failed to do. You asked why I gave a 1 star, I responded to the email. I will change it to a 3 star in hopes you stop emailing me.
Response from YogamuDec 11, 2022
Dear Wendy, our system shows that all questions had been answered in a timely manner. We are sorry you have not participated in the offered live classes. We believe that a course like this can only be understood when actively practiced.
JW
Jessica W.
Stay away
I completed my 300 hour program at YogaMu (they name they market their YTT's under) and submitted my materials, as well as months prior had asked questions about the completion requirements. No one got back to me for 6 months and multiple requests. I have contacted the emails that are provided and core ones in the program come back and mail undeliverable. The one's I have been able to go through and their "student question site", has not responded to anything, except saying, "I'll check on it." I was a huge proponent of this program for the past year and some odd months because I do believe the content is good. However, the videos are filmed poorly, it's hard to understand, there are no visuals in the presentations except a white board. They offer no modifications to poses whatsoever. This is not the program for someone who is focusing on any type of adaptive, modified, yoga for all type approach. It is also not trauma informed and I find that there are constant emails to students trying to loop you into affiliate and MLM programs which tells me that the goal here is questionable at best.
Nikolai, the main trainer of the nn asana programs, i.e. meditation, provides a lot of different "psychological education" however he is not a psychotherapist and tries to provide training in that area and misses the mark and can be offensive with lack of cultural competency and understanding demonstrated. As a trained therapist, it's really out of his scope and needs to be adjusted. I would say, stay away from this program. I honestly never thought this would be the outcome and was so excited to study from "traditional yogis'", (which I was told is a partner organization in India, Bhaktiyogshala who evidently their YTT's go through) however, the administration (YogaMu), business practices and ultimately the lack of communication or acknowledgement of completion is very very poor.
Updated:
There was a response underneath claiming I'm not a to student of Yogamu, which is a lie. I provided my Teachable account screenshot showing tons of courses I enrolled in from Yogamu with that brand name all ovér it. I can provide the documents that have the Yogamu logo, Nikolai and Tamryn's names on them and in the courses. It is YogaMu who, finally, responded to my request, which was another debacle and ended up in retaliation that very night which was completely unprofessional. They replied with a slew of messages after I posted this review which contained gaslighting and included retaliation from YogaMu, and even unprofessional response from Nikolai himself.
Added Nov 11, 2022
YogaMu responded by locking me out of my training on it's site on Teachable committing retaliation, gaslighting, stating it's not possible to do so on teachable (I run a teachable school and know differently), blaming me, trying to get me to change my review to the positive because Bhaktiyogshala did confirm my YTT after going directly to YA 3 different times. This process alone violates the basic concepts of yoga philosophy in the retaliation. After I notified YogaMu that I had photographs of their retaliation against my truthful review of my experience with both organizations, they immediately reestablished my coursework (that I was in the middle of completing that very night) and began gaslighting again. Days later Nikolai reached out in email personally and was unprofessional, abrasive and inappropriate, in which I did not respond. I unsubscribed to your system but continued to get harassing emails for your MLM even when blocking and putting them in spam.
Bhaktiyogshala did confirm my 300hour completion after the debacle described above.
As for YogaMu and Nikolai, customer service and the retaliation, I further decided, due to direct retaliation and gaslighting, that I am not taking further enrolled courses that I had not completed with them (5 or more) and taking it as a loss and pursued them with more reputable organizations. YA was made aware of this situation from the beginning and has all my documents in the grievance that was filed.
I will not comment further and you're continued sending me of emails even though I've unsubscribed is harassing.
Note, there original response was deleted this evening around 11:15pm CT and now they are claiming they are the wrong organization, which is a complete fabrication and another episode of gaslighting.
Response from YogamuAug 17, 2022
Dear Jessica, we are sorry you are feeling this way. As you write yourself: "Bhaktiyogshala did confirm my YTT after going directly to YA 3 different times". All our support tried to explain to you was that only YOUR school (Bhaktiyog) can confirm your training. We can't do it. No school can confirm another schools training. It would be great to post your review on your schools site and not ours.