Yoga BurnReviews of yoga-burn.net

Great customer service! They respond within 24 hrs to any question that I have. I just love yoga burn . It is my favorite yoga practice and I just love the Yoga Burn App 🔥 🧘🏻‍♀️❤️

I'm so frustrated with Yoga Burn. I purchased the program back in October of 2020. I have been unable to access any videos as the playing service says videos don't exist with the link they gave me. I contacted them via email for 3 months with no reply or help. I then contacted them on Facebook messenger. They finally replied and told me it was my wifi and to try a different location. I went to my parents house, McDonald's and the library. It still didn't work. My husband is Military and we just moved to another state and it didn't work. I had to contact the Better Business Bureau to try and get this resolved. They only replied once saying how many happy customers they have and that it was MY FAULT. They provided no resolution. They also lied and said I had not contacted them until Jan 2021. I have sent them video of it not working and pictures to explain my issue. I also have emails and screen shots of dates and all communication. This company should be ashamed of themselves.

I have the total Body Challenge and the Total Core workout, as well as following Zoe on social media - it's brilliant, the workouts are suitable for all levels and Zoe and the Yoga burn team are so motivating and supportive. Zoe and her team respond to every comment on social media and the workouts are brilliant. I signed up to the online Inner Core and wanted to cancel it and had no problems cancelling. Totally recommend! I am in the UK and the postage is a bit steep but never had any problems with payments. I buy the dvds on special occasions to justify the postage costs :) Give it a go - makes you feel so good about yourself and Zoe and the team have a lot of free workouts on social media and youtube to try before you buy. Once you do you'll be hooked!

I have ordered Yoga Burn and the Trim Core. I didn’t run into any of the payment issues referenced below. If you’re reasonably fit, the workouts are on the easy side. But you do get to stretch and you will sweat a little. I do the videos on my “off” days - when I’m not on the treadmill. I would recommend to others.

Hello yoga community. I purchased this app because in their website they offered a 60 day guarantee. Great, I'll give it a go. When I decided it was not for me and tried to get the refund I was directed to go through the play store. Google play denied the refund. Back to Yoga Burn; "sorry, out of our control". Really not the "yoga spirit" at all. Yoga Burn, if you're teaching a true yoga experience please practice on and off your matt! There are many other yoga apps. Buyer beware .

I’m not one to jump out and blast a company. I understand things go wrong and I always like to reach out to give them the opportunity to make it right. That’s what good customer service is about. In this case, I gave them several opportunities to do just that and they failed miserably, so I feel I have no other recourse. YOGA BURN On Dec 1 I placed an order for a work out DVD. This would be my fourth time as a customer, and I really liked the owner’s approach to yoga as high impact. On Dec 3 I was told my order was headed my way. On the 19th, I still hadn’t received it so I reached out to the company as it was showing as shipping pending. They told me it had been delivered and referenced a completely different order, to which I corrected and asked them to review for the order I had messaged about. They came back and said it got stuck in the system and they were sorry. I asked in return if it would be possible to upgrade the shipping since it had already been 19 days. The response - “sorry lovely we are unable to upgrade shipping on our end”. I responded asking what happened, why did it occur and explained I thought customer service would be a little more thorough or offer something for their error. They ignored the message. Yesterday, I went online to the free FB YogaBURN Tribe community I’m a member of and it said that I’m unable to post until Jan 18th, yet I hadn’t posted anything in months as I generally go there for information and to read other’s stories. So I reached out to YogaBurn again via messenger to ask why I was disabled. Today I get a message that said, “I’ve read the comments in this thread. I see we’ve already shipped your package and at this point cannot change the shipping speed. As for out Tribe page... our moderators/admins... we trust their judgment as they adhere to the rules of the group.” I responded that my point was that I hadn’t posted anything so it seemed to me that they banned me out of fear that I’d post about my negative experience, which I had no intention of doing until now. Their final response to me this morning was “Appreciate your feedback.” Then the kicker... I finally get my tracking information. My shipment went out today at 1:36pm. So there were several opportunities to upgrade my shipping, but they chose not to. In short, I was a happy repeat customer who reached out to find out what happened to an order that was still in limbo after 19 days. Over the course 4 days, they gave me the runaround, offered no concessions, and banned me from posting in a group I joined as a customer/member out of a perceived fear that I’d post something negative. They didn’t upgrade shipping, offer a concession I could use, explain what happened, or clear up their mistake. So they took a happy repeat customer and made me a never again customer. That’s incredibly shoddy business. And to try and block me after treating my inquiry like I was the one in the wrong was poor practice all around. So here’s my formal complaint. Also, I had also reached out prior to placing the last two orders because I wanted to order two things and it wouldn’t let me add them both to my cart to save on $10 shipping each. They assured me that if I put in my payment info that it would let me add to my order. Yeah, it didn’t. But because my payment info was added it took the order. So I ended up having to place two orders and pay the extra shipping. One was received, the other was held up. The one I inquired about that still hasn’t been received was just shipped today, 22 days later. So they had some pretty good opportunities to do right or at least refund some shipping. They chose the poor customer service road instead.

Do not purchase from this company. If you want a refund you have to go through hoops to get one. Her program sucks she talks way way to much. I have been in the industry myself for 16 years and she talks way more then the class. A 15 minuet class I kid you not she talks for at least 60 percent of the time. Don’t waist your money or time

I ordered 2 DVDs and had go through various hoops yo get the checkout. Within the free trial period I logged in to cancel my subscription to the inner circle, but guess what, I couldn't and couldn't see any active subscription. I emailed support and advised that I wanted to cancel and was not authorising any payments to them. They cancelled my inner circle subscription but guess what, there was still an active subscription which they subsequently charged me for, which I'm not getting a refund for because I didn't read the email properly. I buy alot of stuff online and services, but I've never found a service that's so difficult to cancel, where you can't cancel through logging in and self serving. Its poor and gives a sketchy feel.