Yes BobbleheadsReviews of yesbobbleheads.com

Absolutely shocking service and quality of doll. Costs doubled after adding the 'optional costs' which were not optional whatso ever (eg. Sculpting fee). Have been having troubles with them for about 6 months now but cant get a refund. I was told my dolls would arrive 2 months ago.. still nothing. Stay away from this company

I purchased 2 YesBobbleheads through Groupon and don't have any particular issue with the likenesses, although the teeth are very Hollywood however the company and its practices barely deserve one star. There are lots of cost add ons, which in the main are 'optional' but some are essential and the costs can rocket. I thought I was purchasing from the USA but it turns out that the company is an eCompany and everything is made and sent from China. Hence, I assume, the poorer English language skills in communications. The postage costs are high and give no indication of possible extra charges on import (I ordered from the UK). The second figure was damaged either in transit or by the sender forcing the figure into the packaging as the arm had snapped off. I asked for a replacement as was referred to the 'policy'. I have no issue sending a photo of the damage but I had to pay $15 for the postage for the replacement figure (which incidentally had different colour hair although a straightforward replacement). I complained and said that they should be claiming from the courier and their reply was incredible. They said that TNT would never reimburse them so the customer had to pay. I could not do any more as they have a 'policy' however they do not have a policy for the next issue, which is that they understate the value of the contents of the parcel(s) on the customs forms. In regard to my parcel(s), both were held by TNT customs on arrival in the UK and I had to confirm what I paid for the unit(s) and postage. Eventually they were released however I subsequently received invoices for the 'deferrment' fee of £20 per parcel. Additionally I was charge UK vat of 20% on the whole orders. I went back to YesBobbleheads as it was their poor trading practice that caused the invoices. At first they admitted that this was happening to the their UK orders particularly and they did not have a 'policy' to deal with it however the sales assistant (the only one who ever seemed to answer anything - one man band?) said he would approach the managing director. Of course I have head nothing further and now they just ignore my contact. I sent the TNT invoice, and they have ignored that as well. In my experience, not a reputable company and buyers outside of the USA beware.