SheRock F.
Difficult to exchange or return!!!
I ordered a pair of boots in the same size I already own. The ordered pair were a little too tight, so I wanted to return them for a larger size. I attempted to do the online exchange instructions provide through the company, but the order number on my receipt showed "no order number found". I emailed the customer service dept, texted the customer service dept, and called several times. It is January 2nd and I still have a beautiful pair of boots that I can't wear due to poor customer service of this company. I prefer to speak to an individual when I spend my money. Love the quality of the boots and the delivery time.