yakermd.comReviews of yakermd.com

Was excited to meet Dr. Yaker as I was referred to him by a satisfied client, who is also a personal friend of mine. Unfortunately I am self-employed and commission only and my career requires me to meet clients with only a day's notice and travel quite a bit to speak at conferences. Unfortunately my schedule is chaotic and the office does not like customers who require a flexible schedule and might need to reschedule appointments multiple times. I paid the $1000 deposit required for the procedure, as well as the $200 rescheduling fees. I was informed today because I rescheduled too often that I took up their time and will not be refunded the $1,000 deposit. The staff is unfriendly and would not allow me to speak to anyone higher than herself to get the matter resolved. I believe customers always come first, especially when they do the right thing and cancel on time and even pay the cancellation fees when half the time they are not warranted. They didn't even allow me to move forward with the procedure or offer to refund half the deposit to satisfy the situation and the client. I work in real estate and understand that things happen and I receive many cancellations at the last minute due to people's schedules changing or something just pops up. In my 20 years of doing real estate and owning my own business, I would never ever dismiss a client or charge them a fee for a cancellation, and I would never ever keep a deposit that I didn't earn. Plus, if any client had an issue with myself or my company, I would gladly speak to them to resolve the issue and satisfy the client. The lady that I spoke with said she was the highest person I could speak to and would not allow me to speak directly to Dr. Yaker himself. I never write reviews unless I feel very strongly about a product or issue but felt this review was warranted. If you need a flexible schedule or think you might have to reschedule, this office is not for you unless you want to lose a deposit of $1,000 and get attitude on top of that. My husband was going to schedule the surgery after mine was completed and we will gladly find another doctor who cares more about his patients. As a response to your comment, if you look at your guidelines, a client can only reschedule one time so if that's your rules, you shouldn't have allowed me to reschedule multiple times and then charge me the $200 per reschedule fee and then just cut me off because I got to an "unreasonable number of rescheduled appointments" that you deemed rude and a time waster and just cut me off as a client. Maybe the better route would have been you have cancelled 9 times and we would like to give you one more chance to show up or you will forfeit your deposit instead of just cutting me off as a client. Or maybe even, you can only reschedule one time so if you cancel your next appointment, you will lose your $1000 deposit. However, if you want to ruin customer relationships and receive no referral business then that is your practice and good luck. I did speak with you today but you were no help, showed no sympathy, didn't come up with a plan to help rectify the situation so we both win, said you were the highest person that I could speak to, and that Dr. Yaker was not available to speak to me since I was no longer a client and was terminated I think what you did was show poor customer service, unwilling to be flexible with chaotic schedules, unwilling to resolve the issue, and unable to allow the customer to speak to the actual Doctor. I will post other reviews as I don't want other customers to receive the same service as there are other doctors with better reviews than Dr. Yaker. I will also take other matters with boards to share my side of the story. Wish you and the practice the best. Good luck.