yaber.comReviews of yaber.com

Response from yaber.comOct 15, 2026

Bonjour, Merci beaucoup d’avoir pris le temps de partager votre expérience, et merci également pour vos mots positifs sur le vidéoprojecteur malgré les difficultés rencontrées. Nous apprécions sincèrement le fait que vous ayez réussi à identifier vous-même une solution technique. Votre retour est précieux pour nous, justement parce qu’il est précis et basé sur une vraie expérience d’utilisation. Nous souhaitons aussi vous présenter nos excuses pour la manière dont votre dossier a été traité à l’époque. L’année où votre problème est survenu, notre équipe actuelle de service client n’était pas encore structurée comme elle l’est aujourd’hui, et nous reconnaissons que votre situation aurait dû être mieux prise en charge. Depuis, nous avons beaucoup amélioré notre service, nos procédures de suivi et nos contrôles qualité, notamment pour les produits reconditionnés. Nous les lisons, nous en tirons des leçons et nous essayons d’améliorer réellement nos produits et notre support. Si vous voyez cette réponse, nous serions très heureux de reprendre contact avec vous. Nous proposons aujourd’hui à certains clients fidèles de tester gratuitement de nouveaux produits, et nous serions honorés de pouvoir vous inviter. Vous pouvez nous écrire directement à : [email protected] Encore merci pour votre franchise et pour votre soutien. Cordialement, L’équipe du service client Yaber

Response from yaber.comOct 15, 2026

Dear Customer, We’re sorry to hear that you felt unsupported when you contacted us about the product issue. The projector you purchased was a refurbished unit with a 6-month warranty, and by the time the issue was reported, the product had already been in use for approximately 10 months, so it was unfortunately outside the original warranty period. That said, we still value every customer and don’t want to simply leave you without an option. If you are willing to contact us again, we would be happy to discuss a special trade-in discount toward a newer Yaber projector as a goodwill solution. We’re also sorry if our communication at the time made you feel that your concern was being ignored. That is not the experience we want customers to have. Please feel free to contact us again at [email protected], and our current support team will be happy to assist you. Kind regards, Yaber Customer Service Team

Response from yaber.comOct 15, 2026

Dear Customer, We are very concerned to read your review, because several details you described do not appear to match the ordering and after-sales process of the official Yaber website. Every order placed directly through our official website is generated with a valid Yaber order number. That order information can be used by our team to verify the purchase and provide the corresponding warranty and after-sales support. From what you have described — particularly that your order number could not be recognized during warranty registration, that you did not receive the expected order documentation, and that you were instructed to return the projector to an address in Germany but then received no further response — it is possible that your purchase was made through a third-party website or seller rather than directly through Yaber’s official store. It is also possible that the emails you have been communicating with belong to that third-party seller rather than our official Yaber support team. We take the word “robbery” very seriously, which is why we would genuinely like to verify what happened before you are left with the impression that Yaber received your returned projector and refused to refund you. Please send us your purchase confirmation, order number, the website where you placed the order, and the email address you have been communicating with. We can then check whether the order and return actually belong to Yaber’s official system. If this was an official Yaber order, we will investigate it properly and help resolve it. If it was purchased through a third-party seller, we will also do our best to help you identify the correct party responsible for the transaction. We are very sorry that you have had such a frustrating experience, but based on the information currently provided, we believe there may be some confusion regarding the seller and support channel involved. Kind regards, Yaber Customer Service Team

Response from yaber.comMar 10, 2025

Dear Customer, We’re very sorry for the frustration and confusion this experience caused. At the time of your order, the projector you purchased was temporarily out of stock at the nearest warehouse, so we needed to arrange shipment from another warehouse in a different state. We understand that you needed the projector urgently. Unfortunately, we were not able to guarantee delivery within the timeframe you required. When you later asked us to either ship immediately or cancel the order, we decided to cancel it so that we would not delay you any further. Once an order is cancelled, the refund is automatically initiated. The time it takes for the funds to appear in your account depends on your bank or payment provider. That said, we should have explained all of this clearly at the time instead of leaving you uncertain about what was happening. We sincerely apologize for the lack of communication. At that time, our customer service system and support team were still not as well developed as they are today. Since then, we have made significant improvements to our communication and after-sales processes. If you are still interested in Yaber products today, we would genuinely appreciate the opportunity to serve you again. We value every customer, and we would be very grateful for another chance to provide you with a much better experience. Kind regards, Yaber Customer Service Team

Response from yaber.comSep 18, 2026

Bonjour, Nous vous remercions d'avoir pris le temps de partager votre expérience, même si elle est très négative. Nous sommes sincèrement désolés pour la frustration et le sentiment d'avoir été baladé que vous avez ressenti. Vous avez tout à fait raison de dire que la situation n'était pas acceptable, et nous vous présentons nos excuses les plus sincères. Nous comprenons votre colère concernant le projecteur non expédié et les échanges interminables depuis décembre 2024. Cela ne reflète pas le service que nous voulons offrir. À l'époque, notre service après-vente n'était pas encore assez structuré, et la gestion des précommandes a entraîné des retards et un manque de communication. Nous en sommes profondément désolés. Depuis, nous avons entrepris une refonte complète de notre service client et de notre logistique. Nous avons renforcé nos équipes, amélioré le suivi des expéditions et mis en place des procédures plus transparentes. Votre avis nous a aidés à identifier ces failles, et nous vous en remercions. Si vous le souhaitez, nous aimerions vous offrir une nouvelle chance. Nous avons aujourd'hui des produits bien meilleurs et un service client à la hauteur. Nous vous invitons à nous contacter directement à l'adresse [email protected] pour bénéficier d'une opportunité d'essai de nos nouveaux produits. Nous ne conservons pas les coordonnées de nos clients sur le long terme, c'est pourquoi nous ne pouvons pas vous contacter directement. Encore une fois, toutes nos excuses pour cette expérience. Nous espérons sincèrement que vous nous donnerez l'occasion de vous prouver que nous avons changé. Cordialement, L'équipe Yaber

Response from yaber.comSep 18, 2026

Dear Customer, Thank you for your feedback, even though it comes from some time ago. We are truly sorry that we failed to resolve your issue with the V10, and that your later experiences with our projectors did not meet the standard you deserved. You were right to be frustrated, and we sincerely apologize. We are glad to hear that your first Yaber projector served you well for many years. That means a lot to us, and we truly appreciate your long-term support. Since then, we have taken a hard look at our service and quality control. This year we have reformed our support system and tightened our quality checks to make sure that issues like overheating are properly addressed and that replacements actually solve the problem. We also want to be clear: we do not try to remove bad reviews. We read them, learn from them, and use them to improve. Your feedback is valuable, and we are sorry it was not handled better at the time. If you see this reply, we would love to reconnect with you. We have a loyal customer program and opportunities to test new products for free, and we would be honoured to have you try our latest models. Please email us directly at [email protected]. Because we respect customer privacy, we do not keep personal information long-term, so we cannot reach out to you directly. Thank you again for your loyalty to our first projector. Customers like you are exactly why we do what we do. This time, we promise we will not let you down. Warm regards, Yaber Customer Support Team