XY Find ItReviews of xyfindit.com

This company created hardware and services that never actually worked. And they're still trying to pass this service off as functional and valuable in the crypto space. Personally, I'd avoid XYanything. I purchased an XYgps directly from xyfindit.com in Feb 2018. I could never get it to ping more than just a few times, whether it was in the open, under glass, plastic, or cloth. My request for assistance went unanswered, so I went to other sources for help. The problem was that nearly EVERYBODY was having the same issues. Whether it was their software, network, or hardware, their service never worked as promised. I tried several times, over a span of months. I eventually gave up and hoped that they'd get the service up and running at some point. That never happened. Though I originally purchased 6 months of service with my XY device, at some point they upgraded that to a "Lifetime" plan (I figured that was because their service never actually worked). Looking now, it seems that my plan and device were completely erased from my account, with no history of ever existing - it's all just gone. That says a lot about their "customer service". A couple weeks ago, an XY Findit employee responded to my review here and offered to "make things right". Within a couple days though, that employee pulled their response, abandoned their offer to make things right, and reported my review as violating the Trustpilot TOS. Is this indicative of good service and a trustworthy company? Part of the point of my original review was that there never was any "customer service". I ordered a non-functioning product, reached out for support, and never got a response. After my review was pulled, I once again reached out to XY Findit, asking if they still intended to "make things right". Interestingly, I received a response halfway through my update of this review. They now want my order information. XYO, a pivot platform to fund their "service" with a crypto-token centered around this concept of geomining on the XY network (having people place XY trackers, or "sentinels", in boxes they ship or just wander around and provide geolocation information to get token credits). If these sentinels are using the same proximity-location or GPS/SMS technology that my XY tracker used, good luck to them in remaining relevant. Miners will quickly XY is good at creating Hype - like this ESRI "partnership". Yeah, my team uses ESRI products - we've done that too. We pay for ESRI online services, we create data layers and sometimes make them available to other ESRI customers. I guess that's a partnership) XY has not delivered on any of their promises to me. They ignored my request for help. They offered to "make things right", then rescinded that offer and instead pushed to have my negative review of their product/service/company pulled. To top it all off, they erased my subscription information. No. I can't recommend them as a trustworthy company.

The product never worked and the technical support they provided is the worst I have had. When you ask for your money back they just stop responding. I am reporting them to BBB as a scam.

WHAT A NIGHTMARE! Maybe XY Fint It 3 or 4 might work.. But XY GPS is a SCAM. DONT WASTE MONEY, TIME or EVEN EFFORT researching. THIS WILL NOT WORK, again THIS WILL NOT WORK. After multiple emails, different customer service reps, they all point you to the same USELESS Instructions. These instructions are so basic that you might get lucky by activating the divide trough your network, after that you are out of luck because this XY GPS is dead after that. There are better companies that have this technology almost perfect like: Angel Sense Trax Play

They are cheap because they don't work. I have complained to the company on two other occasions and I have had no response from them.

Initial XY Find It unit worked for about a week. Contacted customer service and after trying everything they suggested, they sent me a replacement battery. I replaced the battery and....it worked for roughly a week, again. I contacted customer service and they wanted me to go through the whole rigamaroll again. I tossed my unit in the trash and vowed to purchase a more reputable brand, instead.

I bought it a year ago and it has worked exactly ONE time. It took 6 months and dozens of tries to even get it to register. I absolutely would not recommend it to anyone. edit to add because the XY Find It reported my review: I purchased it through the college store. The purchase was uneventful. Store staff there tends to be a bit rude, but they are not affiliated with the company. However, I would not purchase from this company again, not only because the product is terrible but because they apparently don't like getting a negative review and will have any negative comments removed. I won't do business with a company that behaves that way.

Piece of crap. Never worked. Arrived on time, Customer service took a year to reply.

Product does not work. Zero customer support. If your thinking about buying one save yourself some time and just throw your money straight into the garbage.