claire P.
UK stylist since 2012
I am based in the UK. I trained with Xtreme in 2012 in London. At this point the UK distributor left and there has never been a replacement! Which has been an issue having to order from the US due to high shipping and US tax charges and our own import tax that existed only up until recently. shipping charges have become much more reasonable recently. The service received from the HO team has always been very professional and issues have been at least listened to. However, the loyalty program is out of reach for me (lashes are 15-20% of my business) so my spend never qualifies. I have never felt rewarded for simply being loyal to the brand as the loyalty is only measured on your spend. I'm not listed on the find an Xtreme stylist part of the website, again I don't spend enough???!! I find that a little offensive and unsupportive. I LOVE the Xtreme brand, nothing can argue the calibre of the product but the company approach is a little corporate and impersonal from my experience. Every team member I have spoken with has been so lovely but the outcome never changes. I will remain loyal and appreciate this opportunity to share my experience as a user who doesn't meet the preferred spend criteria but loves the brand.
Response from Xtreme Lashes by Jo MousselliAug 18, 2020
Thank you for taking the time to share your experience, Claire. Your feedback is very important to us. Please rest assured that your feedback will be shared with upper management for review.




