Xtreme Lashes by Jo MousselliReviews of xtremelashes.com

Response from Xtreme Lashes by Jo MousselliAug 23, 2022

Thanks for your review. We'd love to provide a better experience moving forward. Please call 877-244-5274 to speak with a Customer Success Manager. We're available 7 days a week.

Response from Xtreme Lashes by Jo MousselliNov 2, 2020

Dear Stacie, We truly appreciate your feedback and want you to know that we spend time as a team discussing every issue or concern shared with us. We are constantly trying to improve our training and service, and greatly value your input. As you may know, our 4-Day Live Online™ Trainer-Led Classic Lash Extension Certification Training is focused on teaching new stylists how to safely and beautifully apply lashes customized to their clients. There is a lot of important information and instruction provided within those four days of training. In addition, we have built in extensive hands-on time so that you can practice the skills you have learned with live feedback from your trainer. We include “official” breaks in the morning, at lunch, and in the afternoon since we know it can be challenging to sit for extended periods while trying to learn so much and apply new skills and techniques. We let students know in the beginning of the training to take extra breaks throughout when needed, and we really mean it. In the future, we encourage you to take breaks whenever you need, to have a clear mind and get the most from your experience. We realize that a Live Online Training environment may not be suited for everyone, but it has proven to be a successful alternative for many while keeping everyone safe and healthy during these trying times. We regret that the experience wasn’t everything you desired. We're happy to offer you a free 1-Day Live Online™ Classic Certification Training to obtain additional hands-on assistance and guidance from one of our Xtreme Lashes® Certified Trainers. We know that the more you practice applying lashes correctly under the direct supervision of one of our Trainers, the easier it will be for you, and the happier your clients will be with their beautiful lashes. Please feel free to call our Customer Service Manager, Donavon at his direct line, (281) 612-5316 , for more information on scheduling to leave us additional feedback for improvement.

Response from Xtreme Lashes by Jo MousselliSep 2, 2020

Dear Christina, We regret that you were not satisfied with the number of lashes you received from the Lashista® student that applied to you. Students learning how to apply eyelash extensions are instructed to focus on safety, sanitation and hygiene and “Accuracy is more important than speed. And, perfect practice makes perfect lashes” according to Jo Mousselli. Applying fewer eyelash extensions with precision, safety and sanitation in mind is more important for beginner lash stylists as their speed will come with future practice. However, if they are working too fast and focusing on speed, they will develop poor habits that will be difficult to break in the future. Furthermore, we disclose to all models NOT to expect a full set of lashes, and in fact, we offer models a $50 product credit for serving as a model. Please note the excerpt from the email we sent to you on June 24, 2020 at 12:24 PM, which according to our records, you opened multiple times on the same day. As you can you see, we fully disclosed to you not to expect a full set. We realize you may have overlooked the following statement from the email that we sent to you on June 24, 2020. Excerpt from June 24, 2020 email that we sent to you: “We expect that you will have some length and volume added to your eyelashes, but please be aware that we cannot guarantee that you will receive a full set of lash extensions.” Again, we regret to learn that you were not satisfied with the number of lashes that you received. It is very common for beginners to apply less than ten lashes per eye during their first lash application. We hope that you enjoyed your $50 product credit that you received for supporting the Lashista® student that applied extensions to you.

Response from Xtreme Lashes by Jo MousselliAug 23, 2022

Thanks for your review. We'd love to provide a better experience moving forward. Please call 877-244-5274 to speak with a Customer Success Manager. We're available 7 days a week.

Response from Xtreme Lashes by Jo MousselliAug 23, 2022

Thanks for your review. We'd love to provide a better experience moving forward. Please call 877-244-5274 to speak with a Customer Success Manager. We're available 7 days a week.

Response from Xtreme Lashes by Jo MousselliAug 23, 2022

Thanks for your review. We'd love to provide a better experience moving forward. Please call 877-244-5274 to speak with a Customer Success Manager. We're available 7 days a week.

Response from Xtreme Lashes by Jo MousselliAug 23, 2022

Thanks for your review. We'd love to provide a better experience moving forward. Please call 877-244-5274 to speak with a Customer Success Manager. We're available 7 days a week.

Response from Xtreme Lashes by Jo MousselliAug 23, 2022

Thanks for your review. We'd love to provide a better experience moving forward. Please call 877-244-5274 to speak with a Customer Success Manager. We're available 7 days a week.