Xtreme Lashes by Jo MousselliReviews of xtremelashes.com

Response from Xtreme Lashes by Jo MousselliNov 23, 2021

Thank you for your feedback. As a loyal client who has made multiple purchases of these lashes, we hope you know we greatly value your business and try our best to provide the highest quality products that meet and exceed your expectations. We regret there was an issue with your Omni Volume lashes and appreciate your patience. We are glad we were able to resolve the issue. Please don’t hesitate to reach out to our Customer Service & Sales Team at 877-244-5274 for any questions or concerns. Thanks again for your continued business and loyalty to Xtreme Lashes.

Response from Xtreme Lashes by Jo MousselliNov 3, 2021

Thank you for your feedback. We do apologize for the initial delay on sending you the return instructions. You are correct. We do charge a 20% processing fee if you choose to request a refund. However, if most customers opt for receiving Xtreme Lashes product credit, in which case we waive the 20% fee altogether. Xtreme Lashes product credit can be used towards any future purchase. You can find our complete Return Policy here https://www.xtremelashes.com/TermsCond.aspx#return . We greatly value your business and try our best to provide the highest quality products that meet and exceed your expectations. We regret that we missed that mark on your last purchase. Thanks for shopping with Xtreme Lashes and don’t hesitate to reach out to Customer Service & Sales Team at 877-244-5274.

Response from Xtreme Lashes by Jo MousselliAug 23, 2022

Thanks for your review. We'd love to provide a better experience moving forward. Please call 877-244-5274 to speak with a Customer Success Manager. We're available 7 days a week.

Response from Xtreme Lashes by Jo MousselliOct 20, 2021

Thanks, Johanna for your review and for bringing this to our attention and we apologize for any inconvenience this caused. We appreciate you taking the time to speak with us and we've made updates to our product description page to more accurately present what is included in this pack. Thanks for shopping with Xtreme Lashes.

Response from Xtreme Lashes by Jo MousselliAug 23, 2022

Thanks for your review. We'd love to provide a better experience moving forward. Please call 877-244-5274 to speak with a Customer Success Manager. We're available 7 days a week.

Response from Xtreme Lashes by Jo MousselliJun 18, 2021

Thank you for your business. We regret that you did not receive your order on the estimated delivery date. After further review, we found that your order did indeed ship on time, but was delayed in transit due to severe weather. We've reached out to you via phone and email to discuss a resolution. Please call 877-BIG-LASH at your earliest convenience and we look forward to speaking to you soon. Xtreme Lashes

Response from Xtreme Lashes by Jo MousselliJun 15, 2021

Hi Diane, Thank you for your feedback. We regret to hear about your dissatisfaction with Xtreme Lashes Under Eye Patches and that your clients have experienced stinging. We recommend using the Hypoallergenic Silicone Under Eye Patches. Using a clinically-tested hypoallergenic silicone, these under eye patches do not contain additional ingredients and suit all skin types, even sensitive skin. The unique shape and compact size provide a noticeably secure, comfortable, and universal fit versus traditional under eye gel patches. Additionally, we find that all 3 types of Xtreme Lashes under eye patches are most comfortable and secure for clients on freshly cleansed, rinsed, and dried skin and lashes. Be sure to rinse the eye area thoroughly with water after cleansing to avoid irritation from residual cleanser left behind on the skin. If you have any additional questions or concerns, or feel that your product may be defective, please don't hesitate to speak directly with our Customer Success Team at 844-244-5274. Your success is our #1 priority!

Response from Xtreme Lashes by Jo MousselliJun 16, 2022

Thanks for the review Danielle. Happy to see your order arrived as expected. For questions regarding our shipping rates, click https://www.xtremelashes.com/TermsCond.aspx#Shipping