XTERRA WETSUITS, inventors of the best triathlon wetsuits for men and women triathletes, feature the fastest, most buoyant wetsuits on the planet. The fastest wetsuits for beginner, intermediate and fast swimmers looking to improve their swimming in al...
XTERRA WETSUITS (xterrawetsuits.com) has 40 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
Clothing & Underwear · Laguna Beach, California
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Clothing & Underwear · Torrance, California
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Clothing & Underwear · Escondido, California
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Showing 34 reviews with 1 star · Clear filters
Atilla O.
probably the worst customer service ever. No one to talk too and they don't return emails. I returned two wetsuits one still in the package. They do not have a system that tracks or responds to your emails. It's been over 6 weeks and I'm forced to deal with Paypal in trying to get a refund.
H
I returned a pair of $97 Lava shorts, in brand new condition, unworn and with the tags still on the shorts. I never wore them even once. I followed XTERRA’s instructions for shipping the shorts back, and paid for shipping myself. I even filled out the form that was required by XTERRA. Nevertheless, XTERRA refused to refund my money. I spent several hours going back-and-forth with them in emails and even disputed the charge with my credit card company. At first, the customer service rep denied that they ever received the shorts. I then searched for and produced the UPS shipping label to prove to them that they had received the shorts. EXTERRA then refused to provide a refund or to return the shorts to me. So essentially XTERRA got a windfall. It kept the shorts that I sent back in brand new condition - which means that it can resell them as new - and it also kept my money.