XTERRA WETSUITSReviews of xterrawetsuits.com

Beware Xterrra Wetsuits - Purchased a wetsuit and returned it after one look at how tiny it was through their form and very specific process. Then they ghosted me and I had to go through my credit card company to dispute the charge, which will result in me getting a hit on my credit rating. VERY disappointing. Avoid at all costs. Very unreputable and unethical company.

The company is just a joke. Their value and mission is bringing the best swimming apparel to athletes with the best customer service. Their customer service never reply back and when they do, they reply almost anything to gain some time. I return a suit that was tried only once, in perfect condition, and had to send 3 emails throughout a month period to receive a reply telling me the suit had a tear and they wouldn’t refund. What kind of serious company treats their customer like this? A customer has to be on top of a company to receive some bad news? Never got a photo from my tested suit, just a warning that I wouldn’t see my $250 back.

Absolutely NO customer service. The phone number they provide sends you to voicemail stating to "email" them @ info at xterrawetsuits.com and I have sent three emails over a 2 week period with NO reply. I never received my order I paid for and cannot contact them. What a scam.

I wish I read this before purchasing? Terrible experience! The most terrible customer service I have seen! Weven after paying for fast shipping I am still without the product days before my race! Also pay attention to their return policy because its missleading! You can exchange but you have to ONCE AGAIN, pay to ship it.

Terrible, terrible, terrible customer service. I wish I would have read these reviews before I purchased the suit. Terrible.

After I had already placed an order for 2 wetsuits, I read online that Xterra's return policy is a scam: they claim that a flawless wetsuit (something you only try on in your own living room) is damaged and refuse to give you a refund. Surely enough, when I returned one of the wetsuits (in mint condition and perfectly and neatly packaged, expecting that they might try to scam me too), they came back saying the wetsuit was damaged and would not refund my purchase. They of course never replied to my request to send pictures of the "damaged" wetsuit. And they were not interested in my pictures of the perfectly packaged wetsuit. Finally I got my money back after disputing this fraudulent charge with my credit card company. Avoid these scammers at all costs. Do not reward this kind of behavior.

I do not know how these people got my email address, but they have been spamming me for years. Their unsubscribe links do not work, and they have ignored my messages to customer service about it (I have contacted them several times to be removed from their marketing emails which come from their domain). Unethical company.

Terrible experience. Customer service is non existent. Phone lines are automated and say to email them. Was told to order a new wetsuit and to ship an old one back for refund but refund wouldn’t be allowed upon reading the fine print. Requested cancelation four days prior to them shipping after learning this and they ignored my attempts to contact them. Stuck with two suits now. I have a ten year old Ironman wetsuit that’s in better shape than the Xterra suit. The price is appealing but I urge you to reconsider and get another brand. Not worth 50 bucks in my opinion.