XTERRA WETSUITSReviews of xterrawetsuits.com

I purchased a wetsuit from XTERRA on June 3, 2025, expecting quality and durability from a brand that markets itself to serious athletes. After just a few normal swims, one of the seams came apart, making the wetsuit unusable for its intended purpose. When I contacted XTERRA under their warranty, they denied coverage, claiming “excessive force” — which is simply not true. The rest of the suit is intact, and there is no other damage. This was a clear failure of construction. A wetsuit should withstand basic use in the water without falling apart. Denying warranty for such a failure is unacceptable and shows a lack of responsibility toward customers who trust their products. Athletes rely on gear for performance and safety. Unfortunately, XTERRA did not stand behind their product, and I cannot recommend them to others.

I bought a full wetsuit and within 6 months it is falling apart. I've worn it 2x a week and have meticulously taken care of it. I contacted their repair email and their general email and tried through social media but have not heard one peep from them. I bought from them because I am from San Diego and wanted to support a local company but this is ridiculous. So disappointed and I will be telling others in the SD tri/swim community not to buy from them.

I wish I could rate it a zero. Ordered wetsuit on 3/11 with expedited shipping. A ups label was created that day, even though they had no intention of shipping the product. 20 days later, ups still has not received the package for shipping. I requested a refund and never received a response. I filed a case with PayPal to receive a refund, and of course Xterra waited until the last day to respond and that response was just an ups tracking link from 3/11. But since it was a response, I now have to wait 10 more days for PayPal resolution. If you check around on Reddit and review sites, you will find that Xterra has a common business practice of taking customers’ money, not fulfilling the order, and waiting it out until they’re forced to refund. I would never recommend this company, and honestly their suits aren’t great, but I needed something quick that I knew would fit. Thankfully it turns out that a slightly small wetsuit did not affect my performance :)

Made an order a week ago and they said the product is not available. They stopped answering my emails and is impossible to get through by phone calls. No refund has been sent, I GOT ROBBED.

Really unimpressed with XTERRA WETSUITS. I bought their top of the range wetsuit in 2022. After a mere few months of using it, it started to perish. I thought it was just the silver paint and not the structure. After about 13 months from purchase it became clear that it was the actual neoprene that was disintegrating and not just the paint. I contacted their warranty department but had no joy. A year down the line, this premium wetsuit has completely disintegrated and XTERRA WETSUITS will not entertain any warranty claim as I first reported the problem a month after the warranty expired. I had to convert it into a sleeveless wetsuit if i wanted to get any use out of it as the sleeves were ready to fall off.

I recently wrote a negative review for Xterra wetsuits, as I was having no luck getting a refund for a wetsuit and accessories I had returned. I filed a complaint with the BBB, and bingo, Xterra responded right away. This time, they claimed that the wetsuit I had returned was "damaged" ("had tears in it") and they therefore could not issue a refund. This was complete nonsense since I repackaged the wetsuit after trying it on one time in my home. It was out of the box for maybe 15 minutes and then refolded as per their instructions and sent back with a cap, gloves, and booties. Xterra failed to mention the accessories that were returned with the wetsuit (for which they owe a refund), and offered to send back the "damaged" wetsuit with a tube of glue, if I paid them $15.00 for shipping it back to me. Really? My experience with Xterra has gone from bad to worse. They have really hit rock bottom this time.

It took them 20 days to start the process of sending my product. I still haven’t received it, but at least I can now see the delivery company has finally gotten the package. They have been impossible to get a hold of, and they have only replied to one of my 5 different emails to them. Their reply was completely useless, and didn’t provide any information at all. Edit: I have now received my wetsuit. The wetsuit is fine, but because the customer service is the worst I have ever experienced, I’m maintaining my 1 star review.

1. Shipping costs $30 2. For returns, they don’t provide a return label, only a return slip. 3. I returned a wetsuit (had ordered 2 sizes) with tracking and they never refunded me and they ignored all my emails showing that the wetsuit had arrived at their returns department. I had to dispute the charge with my credit card company. 4. Their wetsuits are terrible compared to blueseventy. Super stiff and uncomfortable to swim in.