XpressmarkReviews of xpressmark.com

Response from XpressmarkSep 13, 2023

Dear Nate Genaw, I'm sorry to hear about your negative experience with our company. However, it seems there may be some misinformation in your review that I'd like to clarify. Firstly, we take customer privacy and data protection very seriously. We do not share or sell your contact information to third parties, and our intention is never to bombard customers with unsolicited emails, calls, or texts. If you've received such communications, it might be unrelated to our services, or there could be a misunderstanding. Regarding your statement about our company being new with hidden registration information, we are a legitimate and established business with a commitment to transparency. We encourage customers to reach out to our support team if they have any concerns or questions about our registration details. We are also committed to providing a positive customer experience and do not engage in threatening behavior. It is not our practice to threaten to trademark a customer's name for ourselves if they choose not to use our services. That would be both unethical and illegal. However, we couldn't locate your information in our records, To better assist you and address your concerns, we kindly request that you provide us with more details about your experience, such as your name, contact information, and any specific interactions or transactions you had with our company. This will help us investigate your case thoroughly and take appropriate action if necessary. We apologize for any confusion or inconvenience you may have experienced and are here to address your concerns. If you have any specific issues you'd like us to resolve or if you'd like to discuss your situation further, please contact our customer support team. We value your feedback and are dedicated to improving our services and reputation. Thank you for bringing this matter to our attention, and we hope to have the opportunity to rectify the situation and regain your trust. Team Xpressmark

Response from XpressmarkMay 5, 2023

Hello, We are sorry to hear that you had a negative experience with our company, but we appreciate the opportunity to address your concerns. As a legal and ethical business, we take allegations of fraud and misconduct seriously and we would like to clarify some of the issues raised in your review. Firstly, our pricing is transparent and displayed on our website. We offer multiple packages for our services, and our fees are clearly stated on our website. If you opted for the $145 plan plus filing fees, then you would have only been charged for those services. We do not engage in any fraudulent activities or charge any hidden fees. Additionally, we provide all of our clients with a detailed breakdown of any additional costs that may arise during the process, such as filing fees or legal consultations. Secondly, we would like to address the issue of your trademark application. We take full responsibility for any errors that may have occurred and apologize for any confusion or inconvenience caused. However, we would like to clarify that our team consists of highly qualified professionals who are experienced in the trademark registration process. We are committed to providing our clients with the best possible service and always ensure that applications are filed accurately and in accordance with the United States Patent and Trademark Office's (USPTO) regulations. Furthermore, we do not make intentional mistakes to hide a client's identity. Any errors in the application would have been accidental and we would have been happy to rectify them promptly upon receiving notification. We do not encourage any actions that may jeopardize the success of an application, and we do not charge clients for services that have not been rendered. Lastly, regarding your concern about our business address, we use a registered agent service, which is a common practice for businesses like ours. The purpose of a registered agent is to ensure that we receive legal notifications and other important documents on behalf of our clients. We have no reason to hide our address, and we are happy to provide it to anyone who requires it. We take all feedback seriously and will use your review to improve our services. However, we stand by the quality of our services and remain committed to providing our clients with excellent service. If you have any further concerns or questions, please do not hesitate to contact us directly. Team Xpressmark

Response from XpressmarkMay 5, 2023

Dear Osborn Thank you so much for taking the time to share your positive experience with Gabriel Logan! We are thrilled to hear that you found our service helpful and that Gabriel was able to guide you through the process and provide you with your serial number. We take great pride in providing high-quality service to all of our clients, and it is always gratifying to hear when our efforts have been successful. We appreciate your business and hope to continue to be your go-to partner for all of your needs in the future. Thank you again for your kind words and your trust in our team. Best regards, Xpressmark