XNSPYReviews of xnspy.com

I purchased and installed this software on July 25, 2026, to monitor my son. After installation, I learned that the target device strictly requires "rooting" for the software to function properly. There was no clear notice disclosing this critical requirement before purchase. When support claimed it was mentioned, I looked closely and found an extremely faint, tiny asterisk—so small that it is barely visible even on a large monitor. This alone demonstrates the company's bad-faith intentions. Do NOT trust them, and do not allow sensitive personal information to be uploaded to this platform. As soon as I realized the situation, I requested a full refund within 1 hour of purchase. However, they replied via email offering only an arbitrary 30% partial refund. I rejected this offer immediately; I cancelled right away, which is my fundamental consumer right. I then posted a review on Trustpilot detailing my experience. Shortly after, they contacted me, acknowledged their support failure, and explicitly offered a 100% full refund if I deleted my Trustpilot review. I accepted their proposal, deleted my review immediately, and notified them by email on the very same day. Despite sending acceptance confirmation emails from multiple email accounts to all of their support and review addresses, they acted as if my messages were never delivered. They repeatedly sent automated "final warning" emails claiming "no response received." I replied to every single message, yet they still refuse to process my refund. This company acts dishonestly—do not lose your money, and do not entrust your private and sensitive data to them. I have been working as a teacher for 23 years, and I will continue to expose these practices across all educational networks and online platforms. Please support this message, and let us not allow bad actors to take advantage of consumers. Respectfully to all.(tomiother)

Je suis allé visiter leur site et j ai tenté de prendre un abonnement qui a été recalé a trois reprises par leur système, donc j ai quitté et ai trouvé une autre application qui font ́pareil ou je me suis abonné, le lendemain je me rends compte énervé qu, xnspy m ont chargé ma carte bancaire durant la nuit alors que j avais quitté le site et ne m étais pas abonné vu que leur système était en ́panne donc je contacte le support et leur demande de me rembourser, réponse refus total il se barricade derrière leur conditions générales et me déboute. Alors que j à reçu l e-mail d activation de xnspy 16 heures après avoir visité leur site.En effet il m ont facturé alors que je n étais plus sur le site, l e-mail en est la preuve 16 heures après la visite du site leur abonno a ete activé manuellement, avec refus de me rembourser et lorsque j ai expliqué que j ai trouvé une heure après leur visite une autre société avec les mêmes fonctions ou je me suis abonné...résultat j ai perdu plus de 60 chf parce qu un administrateur de xnspy s est permis de charger ma carte en rétroactif manuellement et c est une fraude j en avais pas besoin m étant abonné ailleurs voilà la raison pourquoi de ma note, ils m ont volé un point c est tout...

Customer service is horrible. Responded after one email and then didn't reply back even after confirming I wanted a refund. I followed all the directions and it never worked properly. None of the phone information was up to date.

XNSPY owes $563.80 to our company as affiliate commission. Despite several follow-ups through email and live chats you have not released our payment.

I made the mistake of believing the sweet promises on this service’s website and paying for it. What happened next? It quickly became clear that the core features simply don’t work. Naturally, I contacted support. And do you know what explanation I received? Poor mobile signal. That’s right. Apparently, hundreds of thousands of apps function perfectly under various network conditions — but this one exists in its own fragile ecosystem. Not their fault, of course. After that, support chose the more efficient strategy: complete silence. No answers. No refund. No service. Perhaps in the parallel reality these guys came from, it’s perfectly normal to wipe your feet on paying customers and call it business. I’ll leave the conclusions to you.

This company is a rogue company. The website shows supporting IOS system, unfortunatly it does not support IOS at all. After I purchased the subscription, the staff told me that. The worse thing is that they could not provide full refund to me even though I have not started to log in. That is a hoolganism! Do not trust this company.

one of must used less monitoring system it’s not work if you ask for refund they send mail you are not able to refund because you buy xnspy if you think to buy this I say just think more

Es un timo total, en la tarjeta aparece el cargo pero ellos dicen que ha fallado el pago, menos mal que era una tarjeta sin uso y la he apagado, si no probablemente me hubiesen cargado más cantidades como señalan otros compradores. Me dicen que estoy usando una tarjeta de débito y no de crédito, pero el dinero me lo han quitado. No me han dado ningún tipo de referencia de la operación.