XLR8 PerformanceReviews of xlr8performance.com

Did not make me aware that item would be on back order before ordering

Saw same kit 300 less

I made an order online from XLR8 Performance. The prices seemed very competitive, very easy to navigate through their site. I made the order on a Thursday, payment cleared, and parts were supposed to be to me by Tuesday. I checked in with them on Wednesday to get an ETA. They were quick to respond, to say they were looking into it. Friday they informed me that I needed to pay an additional 375.00, before they ship. I sent a screen shot of a competitors site and one of their site, showing the same price. They still haven't corrected the price online, they claim is wrong. Now I have an Audi S4, with the transmission out waiting for the clutch I ordered, taking up space on my lift. Almost a week later I'm still waiting for parts I paid for. I had to contact them to inquire about my order. Now they don't want to ship, due to a supposed price change. If it was incorrect they should have contacted me before billing me. Seems like a big scam. Update 6/20/22 Company refuses to make good on the product sold. Refuses to give me representatives name. After waiting for parts that I ordered that they refuse to send, they say that they are issued a refund. This a great example of poor business ethics. This leaves me with waiting for a refund, needing to find parts elsewhere, which comes with a wait for shipping.... again. I'm not sure if this is a legitimate company or a kid trying to make sales from their parents basement?

Ordered an exhaust and was told it was on hand. After several days of waiting for tracking number I contacted them and was told a piece was missing. Now my parts are in Belgium stuck in a shipping container.

I ordered a fully cat back from scorpion. Packed came quick (3 days or so) but was damaged…dents all over the muffler and resonators. One pipe was completely smashed inwards. Very poor quality. Also, the exhaust flanges that meet up to the headers were 90° off and didn’t even line up correctly. The pipes were about 3 inches short from the header connection. So I am going to have to cut and weld on the correct way

Edit to the original post: I have now spent $4,000, not including the estimated $1500-2000 of damage done to my door to repair XLR8’s abuse. This is after I paid XLR8 $2800 for a new clutch and flywheel install. After 7 years of being a loyal customer to XLR8 attending most of their cars & coffee events and 2 abused cars later, I can confidently state that I nor any other enthusiast, friend, or family member I know will be using this shop any longer. I have proudly steered away multiple clutch jobs in the last few months after friends saw my post and my car’s physical condition. Firstly my 9th gen Si which I had to get rid of due to XLR8's use of improper parts and causing my car to go into constant limp mode and refusing to own up to their mistakes. Their responds for my Civic SI was to “just sell it” after I spent 1000’s for them to “investigate” the issue with of course no solution although they knew exactly what the issue was because they caused it. My current car was abused to the point where I needed an additional $4,000 in mechanical repair due to XLR8’s complete negligence and will need an additional $1500-2000 to fix my door hurting the value of my car. The repairs included was a new ECU (original was blown up by XLR8) and a new engine harness (original was hacked up and jerry-rigged together by XLR8). A new ECU was promised to me, however, after repairs were done by a real mechanic elsewhere, we found that XLR8 bold-faced lied to me. They never replaced my ECU that they blew up. This was confirmed by my mechanic, my tuner, and Honda themselves. Instead, XLR8 took it upon themselves to cut up my engine harness to bridge wires together to hide my blown ECU from me all while telling me they bought a brand new one. When questioning their General Manager Rob Campbell, he spoke to me like he was speaking to a customer who has not spent 20k+ between myself, family and friends. He firmly stated they would not be repairing the damage they caused and even went as far as getting hostile with me when questioned about my ECU they blew up without replacing. This was because I was deliberately deceived and lied to and beginning to catch on. XLR8 did not change a single thing they destroyed. Instead, XLR8 held on to my car for 1.5 months hiding information for me and rigging together this contraption they call a repair that caused major mechanical issues such as a fully illuminated dash, not starting, and dangerously turning off by itself. In addition to this, my super clean extremely well taken care of car has damage now on my driver’s side door that looks like someone did this intentionally in a parking lot. My current almost 1700 photo views on google prove just how bad this really is. I was told in a hostile manner that they would not replace anything else although they caused over $5,000 worth of damage while the GM told me my super clean 2015 J35 6-6 "was not a new car." So, this must clearly mean that no one should not bring a classic vehicle here if that is the case. After reaching out to the owner, instead of taking full responsibility for his shop’s abuse and negligence, he thought that offering me the option of coupons to install parts or a $500 credit for over $5000 worth of damage would satisfy me. Additionally, the owner requested I sign an NDA for this $500 and remove these truthful post. I had to explain to him that an NDA is only used as a bullying tactic, a tactic used to save face when the offering party is caught with their pants down. I refused this offer as this is nothing short of insulting. As you can see, XLR8 has not responded to my original post on Google. An easy indicator of a truthful post is when you don’t see XLR8’s response to major issues. Ignore the 5 Star post about oil changes and air added to tires. This right here is all the confirmation bias you need as a real car enthusiast. This experience was unreal.