XgamingserverReviews of xgamingserver.com

Response from XgamingserverJan 30, 2024

Hello there! Please be aware that the only tickets subject to closure are those left open for more than 24 hours without a response on the given theme. We've issued a prior warning about this policy. If you require assistance, kindly open a new ticket, providing your email and outlining the details of your issue.

Response from XgamingserverJan 30, 2024

Hello there! I'm genuinely sorry for the inconvenience you're facing. Upon checking, your server appears to be functioning correctly. Regarding the server crashing issue, it's unfortunate that the game itself is quite new and comes with several memory leak issues. I would recommend considering upgrading to the "Extreme" tier for a more optimal gaming experience, Currently, there isn't much we can do, but we are eagerly awaiting a new patch from the developers to address and resolve these issues. In the meantime, you may use the "Schedule" feature on our control panel to set up automatic server restarts at intervals. This can help alleviate stress on your server until a more permanent solution is available. Thank you for your understanding, and we appreciate your patience. https://github.com/parkervcp/eggs/issues/2669#issuecomment-1902823958

Response from XgamingserverNov 6, 2023

We're sorry to hear about your experience. Please reach out to our support team so we can address your concerns and work towards a solution. Your feedback is valuable to us, and we're committed to making improvements. Thank you.

Response from XgamingserverOct 21, 2023

Thank you for taking the time to provide feedback. We're sorry to hear about your experience. Please reach out to our customer support team by opening a ticket on the website so we can better understand your concerns and work to resolve them. Your satisfaction is important to us, and we're committed to improving our services.

Response from XgamingserverOct 23, 2023

Hello There! We regret any inconvenience you may have experienced. However, certain actions on your part have resulted in a delay in addressing your ticket. Firstly, you have opened more than five tickets within a four-hour period, which exceeds the limit of one ticket per client. Secondly, the maximum response time for a ticket is 24 hours, but your ticket did not approach this limit. Concerning your issue of being unable to access your server, our investigation revealed that the problem was on your end. We tested your service and found no issues. If you had waited for a response, we would have been able to assist you in resolving the connection problem. We sincerely apologize for any inconvenience you may have faced in your interaction with our services, and we are committed to ensuring that such occurrences are avoided in the future.

Response from XgamingserverOct 23, 2023

Hello There! Your statement appears to be inaccurate. You have submitted two tickets. One of them was closed by you, and we did respond to the other. I kindly request you to review your email, where you will find our response. We would greatly appreciate it if you could consider revising your review, as it does not accurately reflect the situation.