Richard Colburn I.
Ticket/Issue resolution
I've had a relatively simple, or what I thought was simple, issue opened in a ticket. 4 days now, the ticket has been open with no resolution and no communication in the last 2 days. Just tell me it can't be dealt with, or find the solution. Don't leave me hanging like this. **Update** After a few more days of some back and forth, the issue was figured out. Turns out it was an insanely easy fix that just wasn't thought of by anyone, including the experts/devs/longtime players/coders. I know(based upon forum responses to my issue elsewhere) that there are other people with the same issue. Now that it's been solved, others can benefit. I've upgraded to 4 stars. The only reason it's not 5 is that it really did take so long to fix. The response was generally good, the tone of the back and forth was respectful, the end result was about as perfect as possible.



