XFXReviews of xfxforce.com

Die Grafikkarten an sich sind ok aber der Kunddn support ist derschlechteste mit dem ich jemals geschrieben habe, die schreibweise erinnert an einen schlechten chat bot. Auserdem ist die website vom Kunden support gefühlt von 2011 und man muss über die website schreiben dann schreibt man und bekommt dann einfach durchgehend einen error wenn man schreibt. Ich kann nur von XFX abraten.

A few months ago, I purchased a XFX Speedster MERC310 AMD Radeon RX 7900XT Ultra. I discovered my Hotspot on my card was exceeding 100C, hitting up to 110C. I reached out to your customer support and the guy’s name was Erik. He was very helpful, the problem I had is very upsetting to me from an IT support perspective. You see I to work in IT and as an IT professional I never would have asked my client to repair a defective product for them self’s while it was still under warranty. He informed me that XFX has no advanced RMA support and as a customer who paid almost $900.00 US dollars, I find that unexpected. I have had defective hard drives and even motherboards and the vender offered me advanced RMA, sometimes with a $50.00 deposit and sometimes no deposit. The point being I never had to have my system fulling down waiting for a replacement part that was defective. Now that’s not to say he didn’t offer me the option to do an RMA, just that XFX didn’t do advanced RMA’s. I find that very sad. I first did as he advised and tightened done the 4 screws and that did bring down the temps to between 75-85C, and then decided to get some premium CPU thermal paste and re applied that and now the temps are averaging 72-82C with peaks at 88C for a second or two. My biggest concern is even thou he said that piercing the warranty sticker won’t void the warranty, I am worried if I need warranty work going forward that someone will decide that because I fallowed the techs advise that my warranty will be voided. You see as an IT person I also consider myself a customer service rep as well and as such to me giving my clients the best posable service is everything. Therefore, I see things as all IT/customer service professionals should be doing the same. Now after redoing the thermal paste for the 3rd time, I reached back out again but they want me to send in the card first making my system be down for god only knows how long while I wait for a replacement, and from what I have seen online that could be awhile at best. And on top of it I now have some tech named mark@xbez telling me, like a jerk. "This is the end of the road on this question. We answered it and the answer was "No." I will never buy an XFX product again.

Support is just awful and they won't repair or replace faulty products. Best avoid them.

recently buy a rx 6700xt swft, the fans make a heavy droning noise, really disturbing. I wanted to submit a ticket for the guarantee but their form (from the 90s) we can't even enter the serial numbers because it's so buggy. very disappointed with the quality and after-sales service. last time I bought this cheap brand

Prodotti fatti male della più scarsa ingegneria cinese. Supporto inesistente. Costano poco perché sono prodotti fatti con i piedi. Sconsiglio l'acquisto. Badly made products of the poorest Chinese engineering. Support does not exist. They cost little because they are products made with the feet. I don't recommend buying

Terrible support. I had some video cards bought from them and already a week try to get a RMA for return. First you have to register each item in their site to start a ticket. After you receive no-reply email with a link which is not possible to enter. Even using copy/paste you get "Password error" . I requested 3-4 times new passwords to check the status of my ticket. All that is probably to make you quit.