Xenyth CloudReviews of xenyth.net

I wanted to switch my Businesses servers to Xenyth, they had VPS servers I was interested in and the reviews seemed solid. Their website is a bit dated to say the least. Their FAQ is slim and didn't have the answers I needed before transferring money in and trusting them to my ongoing business. Their contact page said use the live chat, which didn't exist and couldn't be found. Their information didn't say how to contact them for specific sales questions, you know, the ones you have before trusting your web apps and data to for years and thousands of dollars. I sent an email to their support email as that's all they had available. To send a ticket to a hosting company before being a paying customer is not the usual protocol or desired method, so if that's their desire they should mention something. 3 days went by with no reply, so I ended up going elsewhere. I decided to create a ticket to see if id get a response and sure enough i did. The reply was they didn't feel 2-3 days on a reply for a support email was a big deal in their books. And they mentioned that it was an unmonitored support email not something obviously I should've been using to contact them, well how is anyone supposed to know that? You'd think a business that wants customers would mention as such on their contact page. Xenyth is clueless to business and probably shouldn't be trusted with your businesses data and money. Their response is blasé with no cares, their website and dashboard is super dated. Their Parent Inc has no website and little information. You'd be better off just going elsewhere to get any kind of service and support. Luckily for me their slim minimal FAQ didn't have the answers I needed or else Id have sent them money and be committed to a frustrating experience with an uncaring provider. Since firing up and deploying cheaper better spec VPS I've already had multiple interactions with sales and support, who are eagerly ready and waiting to provide support and help. And believe me I'm a mostly hands off easy to deal with customer that rarely requires support and pays promptly and stays around for years. Shame Xenyth is this bad at business, there's certainly a need for reasonably priced CEPH VPS in Canada, but how anyone can trust their data and money with these guys is beyond me.