XenoscarrentalsReviews of xenoscarrentals.com

Erittäin tyly asiakaspalvelu,vakuutus myytiin pakolla,uhkaillen jos pienikin naarmu tulee,maksatte kalliisti,autoa ei olisi saanut kuvata,likainen auto sisältä,huonot pyyhkijät ja vuotava rengas.Vihamielinen ilmapiiri,pilasi loman.Varokaa! Zakynthokselta löytyy parempiakin vuokraamoja.

Truffatori, poco onesti Abbiamo noleggiato la macchina per 5 giorni, a Zante, vicino all’aeroporto, all’inizio sono stati gentili, sono venuti a prenderci in hotel per portarci nel loro ufficio e compilare i documenti. Non hanno richiesto deposito, la macchina era vecchia, con diversi segni e graffi, quindi non abbiamo pensato di dover fare dei video delle condizioni della macchina alla consegna, quando l’abbiamo consegnata, il noleggiatore, si è subito diretto verso il parafanghi posteriore e ci ha fatto notare un danno. Noi non abbiamo fatto incidenti, nè abrasioni, ma non avevamo prove purtroppo. Ci ha richiesto di pagare altri 50 euro per dipingere il danno. È una truffa, perché loro non potevano dimostrare che il danno non c’era prima che noi prendessimo l’auto. Zero serietà, meglio noleggiare da altri parti se non volete essere truffati.

Worst rental ever. They charged us 300€ for a 2 mm scratch we did'n have foto of it,on a already several damaged part only because we didn't pay 140€ for their insurance, but we had ours. Take picuters of every side and if you can, pay their insurance or change rental

We had a great experience with them. The main thing for the company is to clean the car up like you received it before you left, which in my opinion is just courteous. The staff was friendly and helpful. They even drove me to the metro station to return to Athens, instead of driving me back to the airport. It saved me money. I was really grateful for my experience there.

To anyone reading this in the future - I'd highly recommend against this company. Expect large hidden fees (in my case the fees cost half as much as the original booking). But that wasn't even the worst of it! They require you come back to their office every 20 days to renew the contract but charge you the full amount for the 1st contract. This then allows them to pretend like they never said they would renew the contract and take their car back before your rental period has finished! By doing it this way there is nothing the police can do. More than bad service or a dirty car. this is a genuine scam. Steer clear or learn the lesson the hard way as I did.

These business is a fraud. They rent the cars out for pennies and they charge you hefty fees upon return. You have been warned. STAY AWAY

This was the worst car hire company I’ve used in over six years of renting cars in Greece. The advertised deposit was €480, but in small print it states that this only applies if you take their insurance. The real deposit was €690. Because I rented the car for more than 10 days, they also charged me an extra €40, claiming they had to take the deposit as a payment rather than just block it on my card. When I returned the car, they tried to charge me for marks that were clearly just mud. The car park entrance has a muddy puddle, and as I drove in a van splashed the car. Despite this, they insisted I go and get the car cleaned (at my own expense) before they would even consider refunding the deposit. Even then, they refused to process the refund immediately and told me I’d have to wait until they spoke to the bank. They were rude, aggressive, and clearly trying to find any excuse to keep part of my deposit. Having hired cars all over Greece without any problems, I can confidently say this company is unprofessional and unethical. They rely on misleading small print and intimidate customers. I would never recommend them, and I canceled a future booking with them on the spot. Avoid this company they are dishonest and only interested in taking as much money as possible from customers.

I wish I had read the previous reviews about the Xenos branch at Athens airport. I had pretty much the identical terrible service. Same woman spending most of her time overselling the company's insurance and when I said I had my own she said it was invalid. Which it wasn't. Then I noticed the extra fees notices in the office, for example, €150 fine if you put luggage inside the car and not the boot. Also, as I was shown around the car she kept pointing our pin sized marks that if I incurred them would need to be charged. Any other company only charge for small dents and upwards. I told her I was going to a beach area and she said if there was ANY sand in the car I would be charged a cleaning fee. I'm usually quite tidy but when I pointed out I didn't bring a hoover and I would brush out any excess sand she said they would charge me anyway. Again, most companies hoover the car after each rental as part of THEIR cost of business. Then I pointed out that the rental office and it's dusty environment and the fact that Greece has a fair bit of dust would I be charged if the car wasn't immaculate on its return, which she replied they would expect me to have the car washed before I returned, again, in 40 years of renting cars this was a 1st. Finally, they didn't supply me with the correct return address and it is really difficult to find it up dirt roads and around the side of a hill! Renting from this company and the attitude of the staff caused me a load of stress that impacted my holiday so if you want to do yourself a favour go somewhere else.