XdeorReviews of xdeor.com

Response from XdeorNov 5, 2025

Thank you for your feedback. We truly apologize for the delay — we understand how frustrating it can be to wait longer than expected. According to USPS tracking (#420986619300110597204748948014), your package was delivered in Vancouver, WA on November 3, 2025, at 3:39 PM. We’re glad to see it safely arrived. Delays can occasionally occur during transit, and we appreciate your patience. We hope your experience with the product makes up for the wait, and we’d love for you to consider updating your review now that your order has been received. If there’s anything else we can do to help, please reach out directly — we’re always here to assist. — The Xdeor Team

Response from XdeorNov 5, 2025

We’re very sorry for the experience you had. Your order was dropped off at USPS on time, but unfortunately, it appears the package was lost in transit before the first scan, which made it look like it was never shipped. As soon as we identified the issue, we processed a full refund to make sure you weren’t left waiting. While USPS handling is beyond our control once items are accepted, we take full responsibility for ensuring our customers are taken care of promptly. We completely understand your frustration and appreciate you bringing this to our attention. We hope you’ll consider giving us another chance in the future, our team is committed to making sure your next experience is smooth and reliable. -Xdeor Team