Elana R.
AVOID if you want a true 5 Star Experience!
My partner and I went to Delilah at the Wynn Las Vegas to celebrate her birthday, expecting the level of service and professionalism that both Delilah and the Wynn are known for promoting. Instead, we left with one of the worst dining experiences we've ever had. The problems started before we even arrived. Trying to reach Delilah by phone was completely pointless because they simply do not answer. It didn't matter whether we called during business hours or outside of them—nobody ever picked up. For a restaurant operating inside a property that constantly advertises itself as a luxury destination, that's unacceptable. Unfortunately, things only got worse once we arrived. The manager at Delilah was unnecessarily rude and dismissive toward my partner on her birthday. There was absolutely no reason for the attitude we received. What should have been a special evening became uncomfortable and disappointing. To make matters worse, both of us became violently ill after dining there. We reported the situation to the Wynn and expected our concerns to be taken seriously. Instead, Wynn conducted what they described as an investigation and concluded that our illness was unrelated to our meal at Delilah. Even if that's the conclusion they chose to reach, what was most frustrating was how they handled everything else. The manager's behavior was essentially brushed aside. The fact that Delilah never answers its phones was ignored. The only response we received was that they would "pass the feedback along." That isn't accountability. It's a corporate way of saying, "We heard you, but we don't really care." For a company that prides itself on delivering a five-star experience, the Wynn showed remarkably little interest in making things right. No meaningful follow-up. No genuine concern. No effort to address the treatment we received. Just excuses, dismissiveness, and a clear desire to protect the brand rather than the guest. Luxury isn't about chandeliers, expensive cocktails, or a famous name. Luxury is how you treat people when something goes wrong. Based on our experience, both Delilah and the Wynn failed that test completely. Shame on Delilah. Shame on the Wynn. We won't be back, and we'll be sure to share our experience with anyone considering spending their hard-earned money there.