Zachsquatch
Horrible customer service after you have purchased from them
Recieved my furniture from them on the very last day of the 4 week time frame I was given. After the movers delivered up stairs and furniture was plastic was removed by hand because the tape wasnt even holding the plastic together, I noticed a tear. I let them know within the 48 hr time frame they required and it took 4 emails and a message on this website to finally recieve a response a week later. To which they basically said "you cut it with a knife so its not covered under their warranty. The fact is i didnt use a knife to pull off the tape that was not adhered to the plastic. I would have been fine if they would have said "sir you signed it was recieved in good condition. Sorry but our policy states if you didnt notate it was damaged on delivery there is nothing we can do" or something to that effect. That would have been ok but instead they insisted I did something i didnt do. I find that unnacceptable. It was damaged during shipping and I get it things happen. Wasnt even upset. Cus thats life. But to be told i wasnt telling the truth is where i draw the line. The couch itself is great and i am pleased with the comfort and construction of it. The employees at the miramar store were great as well when ordering and picking colors etc. That said unfortunately will never shop there again nor recommend them based on the unwillingness to accept responsibility and to blame the customer