Nareen
Horrible Customer Service Misrepresentation of products in Orange County Store.
Unprofessional misrepresentation of their products, careless!!! These people do not care about their customers and satisfaction is not guaranteed. Number one priority to trick the customer and sale a product and later if customer finds out its not what they ordered - they will still get their 10% 15% 30% for refusing or canceling the product. No matter if it's their fault or not!! All this refer to Orange County Location. These people are money hungry they do not care to build relationship with their customers!!! I would not recommend doing business with this type of customer care they provide. Horrible experience. Spent it $3700 got charged 15% for their mistake. And they still made money!!! Wyckes Furniture - You should not deny the purchase I made and state that my name is not found and I didn't purchase the merchandise. If you need more info on my name or phone number, leave a phone number or contact and I will gladly contact you and provide you with my First and Last name!!! And if you need statement I will provide that as well. Once again unprofessional staff and service!!! Instead find the unhappy client, clarify the problem and solve it!!! REPLY TO Wyckes Furniture **I truly understand the policies any business abides, and signature that customer acknowledges, however, any business has "Exception!!" When one of your sales representatives misrepresents the merchandise to the customer and makes a sale by providing false information on product. I drove to Orange County, applied for your store card left happy later less than 48 hours found out that i have been lied tricked, and later when contacted your store - I was treated very rude and that made me upset. No one apologized nor tried to fix the problem! I spent it $3700 in your store and for your sales reps mistake I have to pay $480 because I don't want the wrong order your sales rep placed?!! Where is your customer satisfaction?!!!! None!!! It's just simple you had no right to charge me because it was mistake of your employee. If you really cared about your customers you would act more professionally - by contacting me!!!Very unhappy with you!!!
Response from WyckesSep 22, 2016
We are sorry for the issue, we do understand your frustrations, however Wyckes abides by their policies; we do provide a copy of our warranty and policies at the time of purchase that you acknowledge and sign and one can find a copy on our website. We sincerely apologize for any miscommunication on our part. Should you need additional assistance please do not hesitate to contact us.