WyckesReviews of wyckes.com

If I could choose 0 stars, I would. I ordered a lamp in the beginning of October, and received the item the first week of December. The item was broken when I opened the box. Their support told me to return the item and they would ship a replacement. I told them not to send a replacement, but to instead refund me for the lamp and the return shipping cost. They instead sent me replacement lamp that was in worse shape than the first! I have been emailing their support for weeks now with no response. I'm not about to ship the second one back as it cost me $82.00 to return the first one! Instead of this lamp costing me the original $129.00, it ended up costing over $200.00 with the return shipping cost that I had to eat. I finally ended up having to keep the second lamp and glue it together! What a sham!

UNPROFESSIONAL, UNORGANIZED, Sales staff that doesn't offer help or doesn't know the product. Automatic telephone systems that don't give callers a clear path to the department or individuals they need to speak with. Does not manage the customers expectations No Follow-up response to request Customer is not valued after taking the money Not Truthful

Do not buy online, they are unethical and I have filed claim with BBB. They promised product and took my money. They said it shipped, 2 weeks later it never arrived. Poor and unprofessional email exchange. Don’t buy here, or you’ll regret it.

Because I ordered a nice shelf , it cane in time but one shelf was not there so my order is incomplete. I can’t do nothing with it . I’m so disappointed coz nobody respond to my emails . Each time I call they say email them we only take care of store orders. Seriously my money and time is wasted .

Wow, what a lame company. You place an order, they write back it takes1-10 days to process and ship the order. Then 10 days later, they claim there is a problem unloading the product from the ship. HUH? And that is my problem how? So I cancel the order and they charge me 10% because they sold something they never had in stock in the 1st place. Stay away from California type companies that use this tactic. They have the rudest customer service I have ever seen. So lame, selling what you do not have and charging people 10% because we do not want to wait 1-2 months for something that may have never have arrived in the 1st place. Never again. I will be glad to post this wherever reviews for Wykes exists. People need to know this company practices. They make more money by not having product. Could be an India based company to boot.

The dining table that I ordered came with the legs unbalanced. Some of the legs were floating in the air while the other two were on the floor. It took them over a week to come and repair the chairs. When the furniture repair men came, they destroyed the bottom of my chairs. While picking it up to check it, the nail poked my hand and I started bleeding because didn't sew on the bottom of the chair and ripped it. When I confronted them, they were so guilty and said that they would repair it. Not a pleasant experience.

Terrible experience. Headboard was apparently "obsolete" so drivers took it back and expected to deliver it a week later. Going with out a bed for a week is unacceptable when it's your fault. Did not offer to take money off or even provide a intermittent solution. Instead argued on the phone besides one gentlemen named Rich from the Fountain Valley Store who was very helpful. The delivers came two days later after I complained and immediately said the new piece was obsolete as well. They then re read the instructions and magically made the whole thing work?! I think this started with the drivers in that they should read the directions the first time. Just unacceptable from all parties.

I ordered a bedroom set, dining room table and bar stool. They let me know that the part of the bedroom set was no longer available. So I told them just send me the table and stools. They said ok. I was billed for the whole purchase. Tired 3 times to talk with the manager. Still no call back. Still waiting on the table and bar stools. The worst service and billing me when I don't even have s ship date