WwsparesReviews of wwspares.com

Response from WwsparesSep 8, 2026

Kiitos palautteestasi, Ilkka, ja pahoittelemme vilpittömästi. Olet oikeassa: tilauksesi käsittely kesti selvästi luvattua 1–6 arkipäivää pidempään, eikä ensimmäiseen viestiisi vastattu ajoissa. Se on meidän virheemme. Lähetystarra luotiin sunnuntaina 2.8., mutta FedEx nouti paketin vasta keskiviikkona 5.8. Siksi seuranta näytti muutaman päivän ajan vain lähetysilmoituksen, mikä oli ymmärrettävästi hämmentävää. Paketti toimitettiin Tampereelle 10.8. Tämä on asia, jota korjaamme aktiivisesti, jotta "matkalla"-viesti lähtee vasta, kun kuljetusliike on oikeasti noutanut paketin. Jos tilauksestasi jäi jotain epäselvää, autan mielelläni osoitteessa [email protected]. Ystävällisin terveisin, Ieva, WWSpares asiakaspalvelu

Response from WwsparesSep 8, 2026

Hello Thomas, thank you for your honest feedback, and I am sorry we let you down. You ordered the Volvo radiator hose on 14 July and our product page showed it as available, but when we placed it with our supplier the part was not ready for dispatch, and after two weeks of chasing we still could not get you a reliable date. Rather than keep you waiting any longer, we cancelled the order and refunded the full 50.22 GBP, shipping included, on 29 July. The stock figure you saw reflects our supplier network rather than parts sitting on our own shelf, and your experience is exactly why we are working to make that clearer on the website. I am sorry for the two weeks it cost you and your car. Kind regards, Ieva, Customer Care Team at WWSpares

Response from WwsparesSep 8, 2026

Thank you so much, Frédéric, this means a lot to the whole team. A lost parcel is one of the worst things that can happen to an order, and we are grateful you stayed patient while we pushed the claim through with FedEx and got your refund sorted. It was a pleasure working with you, and we would love to help with the next part for your car. Warm regards, Ieva, Customer Care Team at WWSpares

Response from WwsparesSep 8, 2026

Thank you for the kind review! Good prices sometimes mean a little patience while parts come from the manufacturer's network, and we appreciate you understanding that. See you next time! Warm regards, Ieva, Customer Care Team at WWSpares

Response from WwsparesSep 8, 2026

Hello Chris, I am very sorry, both for the part you received and for the silence afterwards. Your email of 13 March with the photos did reach us and should have been answered the same day. It was not, and that is entirely our fault. Every part we sell is ordered new from the manufacturer's network, so a used-looking indicator lens should never have gone out to you, and we want to put this right. Please email [email protected] with your order details and we will arrange the return and a full refund straight away. I am sorry it took a public review to get our attention. Kind regards, Ieva, Customer Care Team at WWSpares