Jennifer L.
Poor communication, cheap packaging, messy product
I love makeup and love trying new brands and products, so I was easily interested in WunderBrow. My brows don't need much help, so this product seemed a perfect fit for me. I ordered one tube in the Auburn shade. Many eyebrow products don't offer a shade for natural redheads, so that was a plus right away. Upon ordering, I used PayPal. I received an invoice from PayPal right away, and my bank account was charged. However, I never received an order confirmation, invoice, or processing or shipping information from WunderBrow. The website also claims to get your product to you in a certain amount of time. Once that time came and went, with no communication from the seller, I went online to reread reviews. Several people had the same experience as me, several waited weeks, a few waited months, and some just plain never received their product. I contacted the website directly at this point, and they answered quickly. Fortunately, I got the product in the mail the next day. I will probably not order this product again for the purchase process alone. The product is packaged nicely, but cheaply for the price. The brush that is included is absolutely horrible. It's all over the place, which makes a precise application nearly impossible. For beginners, this would make for a very frustrating experience. I knew enough to use my own angle brush, so the application was smoother. I would also add that an eyebrow pencil is absolutely necessary if you want a crisp outline. WunderBrow stays on for about a day or so, but comes off easily with makeup remover. It isn't stiff, doesn't really have a smell, and actually matched quite well. Overall, I wouldn't buy this product again. There are much better products out there with companies that communicate throughout your entire interaction.


