Sara
Lack of Communication
I placed my order on 1/15 and received order confirmation and shipping confirmation on that same day! I was very surprised. Well fast forward to one week later and my order still hasn't arrived and the tracking info still says Florida! I'm in California. So I wrote an email to customer support, a day later I received a response. We "communicated" like this for 2 days before being told the item was back ordered and should receive it very soon. The item was finally delivered on 1/31. I don't care if the item was back ordered... but all that was needed was an email saying "Hey! This item is so popular we're trying to get more in stock, we will let you know once it's been shipped!" Or something formal, quirky, etc! Other companies do that. WunderBrow step up your game! Communication is key with customers. I want to know where MY item is especially when you've already taken out the money!! So please! Resolve this issue. As for the product itself. The color is rich, it's not sticky or clumpy. Once dried it doesn't rub off. So overall, pretty good product.


