We're the joint experts. From helping improve mobility to reducing pain and inflammation, our supplements are filled with scientifically-backed ingredients that help improve joint health from the inside out.
Wuffes (wuffes.com) has 3,999 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
wuffes.com
Website
wuffes.com
Category
Pet Stores
Location
Denver, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The auto refill is way too expensive, I'm not reordering them again, unless i get the lowest price. I feel that your reordering system is a ripp off. My credit card is now locked.
Response from WuffesSep 17, 2026
Jim, we are sorry the pricing felt like a ripoff and we completely understand the frustration. Please reach out to us at [email protected] or call us at 307-317-4913 and we will see what we can do to find a better option for you and your pup!
MK
Mary K.
My dog is showing an improvement from…
My dog is showing an improvement from the first jar I've received two more jars for her, she will be on this for as long as she lives.I was trying all kinds of medicine for her, this is the only one that has helped my girl and she loves ❤️ it
Response from WuffesSep 17, 2026
Mary, improvement from the very first jar and already on her third with no plans to stop, that is the most loyal and beautiful review! We are so honored to be part of your girl's life for as long as she lives. Give her all the love from us.
JD
JD
They work ok but not $50 a month worth…
They work ok but not $50 a month worth of just ok.
The biggest issue is don’t subscribe unless you are in for life. It takes 3 tries and 20 steps in each try to get them to agree to cancel your subscription.
Response from WuffesSep 15, 2026
We are sorry to hear the cancellation process felt so difficult, that is absolutely not how it should be. You should be able to cancel easily and without frustration. Please call us directly at 307-317-4913 or email us at [email protected] and we will make sure everything gets sorted out for you right away. Thank you for the honest feedback, we are taking it seriously.
DL
Dunham, L.
I don't like for merchants to send me…
I don't like for merchants to send me text messages on my personal phone. I had no idea what Wuffes was! The customer service person reminded me after I asked. I don't know why I was contacted, honestly.
Response from WuffesSep 13, 2026
Laila, we are so sorry for the unexpected text, we completely understand how that can feel intrusive especially when you were not expecting it. We will make sure this feedback gets to the right team. If you ever have any questions or need anything at all please don't hesitate to reach out at [email protected]!
SN
Saundra N.
I just placed my 3rd order for the hip & joint chews.
I just placed my 3rd order for the hip & joint chews and my 13 yo lab loves them. I’m convinced they have made a difference in her agility. Thank you.
Response from WuffesSep 13, 2026
Saundra, a 13 year old lab on her third order and moving with more agility, that is everything! Thank you so much for your loyalty and for trusting Wuffes with your girl. Give her all the love from us. What is her name?
CU
Customer
I wanted to believe in this company.
I wanted to believe in this product, but however, my dog does not like it. If my dog doesn't like it, I can't give it to him so knowing that the company has a supposed 90 day warranty. I tried to get a full refund back but the 90 day refund only works supposedly in their words. If you use the product for 90 days and if you're not satisfied, you can get a refund well. I've only used the product a handful of times trying repeatedly from my dog to try it. It's nowhere near 90 days but they will not give me a full refund. So that is why I am writing a bad review. Because to me, that is false advertisement. This is the company's response to me rules, I want it was a full refund back.
Hi James,
Thank you for following up with us. We hear your frustration and want to be completely transparent regarding our 90-day guarantee policy.
Our guarantee is designed for customers who have used the product consistently for the full 90-day period, allowing the ingredients to build up in the dog's system. Because the product was not used for the required 90 days, the order does not qualify for a full refund under the terms of the guarantee.
However, because your dog is having trouble eating the chews and we want to help find a fair middle ground, we can offer a 50% refund on your order as a courtesy, and your subscription will remain fully canceled.
David
Customer Experience
Response from WuffesSep 13, 2026
We are so sorry for this experience James and we completely understand why this feels frustrating and unfair. If your dog physically cannot eat the product through no fault of your own you should not be penalized for not completing 90 days of use. Please reach out to us directly at [email protected] or call us at 307-317-4913 and we will personally review your case and make sure you are taken care of properly. You deserve a fair resolution.
TE
Terri
Uneaten product
The product probably is great but my dog refuses to take it.
Response from WuffesSep 13, 2026
Terri, we are sorry your pup is being stubborn! Before giving up have you tried hiding it in some peanut butter or wet food? And we also have a Joint Liquid that mixes straight into their food with barely any taste difference, much harder to detect. Email us at [email protected] and we will help find a solution for your pup!
TH
Todd H.
Product good business ethics bad
Product good business ethics bad. It seems to work okay, but the automatic subscription for monthly purchase is criminal and I haven't been able to reach anyone to cancel it other than through email like this. I have been charged an additional $210 since my initial purchase, and it needs to stop immediately.
Response from WuffesSep 13, 2026
Todd, we are so sorry for this experience and we completely understand your frustration. Please call us directly at 307-317-4913 or email us at [email protected] and we will get your subscription cancelled immediately and make sure no further charges go through. You should not have to chase us down for this and we sincerely apologize.