Gale G.
90 day no BS money back guarantee is BS!
Got a trial subscription w/o realizing my husband did too. At any rate we continued past the trial period for over 90 days with no change whatsoever in our dogs joint issues. After cancelling subscriptions we were still receiving orders (2 in April), which we refused, and were charged more each time - $36, $41. They said it was still being shipped because there a different email address and they were using that one. When we tried to get a refund they told us they can only offer us 30% of the cost "because there is no way to guarantee the freshness of the product we refused/returned". They will, however, offer to send you a six month or more supply though "to get a better discount". How can they guarantee the freshness of those products?! Never have received my refund. $76 for something we refused from the post office, in original packaging, unopened and returned to Wuffes.So much for 90 day no BS money back guarantee! SCAMMERS!
Response from WuffesMay 30, 2023
Gale, it sounds like a fair mistake where two different accounts were created and only one was requested to be cancelled. At every moment you have access to your account where you are able to manage orders throughout the journey. If you've yet to receive a refund from an order that was rejected, please contact our customer service team with the tracking ID to ensure that it's arrived at the warehouse and we can gladly help with the refund.