Ant
False advertising
This company has excellent marketing which I naively fell for. I think by now I've learned to no longer fall for the products with all the positive reviews blasted all over social media, like Wuffes chews. I bought it knowing there was a 100% satisfaction guarantee as posted on their website. I have a 68 lb dog and the tub of chews I ordered stated the dosage was one supplement per day. I didn't notice any improvement. Ironically, I had to take my dog to the vet as an emergency while taking the supplement because the couldn't lift his head or sit and had a hard time walking. This was the VERY first time I'd seen him in this condition and I was pretty scared. I don't think the two were related but it is ironic. Then I did some research and found a study supporting the use of green lipped mussels for dog osteoarthritis. You can find by googling: Effect of a diet enriched with green-lipped mussel on pain behavior and functioning in dogs with clinical osteoarthritis. The conclusion of said study was that a dog at my dog's weight would need 1200 mg of green lipped mussel to show any benefit and the Wuffes has only 200 mg. After doing the math, I would need to give my dog six of the chews daily, in order to meet that requirement. This means that each container equals 5 days worth of supplement. So for one month, I would need to spend $270!! I contacted customer service and was told the best they could do is provide a 50% refund which to me is false advertising. That doesn't make it right to me per their satisfaction guarantee. I think the whole thing is misleading and the company didn't follow through on their promises. I found two other products, both around the same price but actually getting either a 30 or 60 day supply of green lipped mussel at the required dosage. Shame on you, Wuffes.
Response from WuffesDec 12, 2023
Hi Antoinette, thank you for sharing your review. Your feedback is very important to us. As our team mentioned, our 90 day money back guarantee is there to ensure that we do evertyhtin gin our power to help you dog. We advice customers to use our product for 90 days to see optimal results. However we understand each dog is unique and have specific needs. We have issued a full refund back to your account. Thank you for choosing Wuffes!


