Ann G.
Complete lack of customer service
On 5/18 I placed an order for laser therapy device & Wuffes charged my credit card $302.09. I never rec'd acknowledgment of order; order is also not listed under my acct on wuffes website. I purchase wuffes joint chews. I called 1-833-498-3337 cust service no. No one answers phone. Lm & no one called back. I finally reached cust service rep at 307-317-4913. She was unable to send me order confirmation using wuffes website or place order confirmation under my account. After lengthy time on phone I now have usps info. But item still has not shipped. Only action Wuffes has accomplished is to charge my credit card for order they do not acknowledge.
Response from WuffesMay 23, 2024
Hi there Ann. We deeply apologize for this experience. We understand that our customer service agents and supervisor have contacted you directly and worked together make sure your order gets delivered to you very soon. We apologize for any issues regarding your emails, we have also taken matter to our own hands and solved that too. We do care deeply about our customers and specially your pups. We care about them and want them to improve! Please feel free to contact us at 307-317-4913 Monday-Friday or [email protected] 24/7!