Darren
I ordered this product several times on…
I ordered this product several times on Amazon at a much lower price . Then they send me a double order at a higher price than my Amazon purchase. I was told I couldn’t stop it because it was already on its way. So I email them and they said send it back. When I got it I asked for where to send it back and they said you can’t send it back. But we can give you a 30 percent discount for future purchases. I said I don’t want that. It made my dog sick and gave him a UTI. Why would I want more. After a lot of back and fourth they said your stuck with it and we aren’t giving you a rebate. After my third purchase I said what about your 90 day guarantee ? Crickets. By wary people of what you buy on Amazon and the internet. After reading other comments it seems that this is the usual for them. Unauthorized charges on your account and you’re stuck with it. No refunds. Even when it’s there fault. They just want to give you 40 percent back after they falsely charge for the full amount. If I stole 10 things from your house without permission and I only offered to give 3 back. How is it my problem. You are the thief. Update : Reached out to customer service as I was advised to and received the same response. Was told they can’t take it back because of freshness. And they offered me a 40 percent refund. How can you give a 40 percent refund when you charged 100 percent of an unauthorized sale ??? Also be warned about any product being shipped from Florida. It’s usually coming from china. Update : Finally received full refund.
Response from WuffesOct 18, 2026
Darren, we are truly sorry for this experience and we take these concerns very seriously. Unauthorized charges, a double order, and a product that made your dog sick with no proper resolution is absolutely not acceptable. Please reach out to us directly at [email protected] or call us at 307-317-4913 and we will personally review your case and make sure everything gets properly resolved. You deserve better than this and we want to make it right.


