Keri J.
Terrible customer services
Terrible customer services, return policy, warranty policy and product! The product continued to make my dog sick everytime I gave him one so I reached out to customer service for their money back guarantee. However he spoke down to me and told me I needed to keep the product they wouldn’t return it u til exactly 90 days. So if it’s one day before or after they won’t honor it. Total bs DO NOT WASTE YOUR MONEY!!!!
Response from WuffesNov 12, 2024
I'm truly sorry to hear about your experience, and I apologize for any frustration caused by the handling of your request and our policy guidelines. It’s disappointing to hear that the product wasn’t a good fit for your dog and that your interaction with our support team left you feeling unheard. We understand that policies should prioritize our pets’ well-being, and I apologize if that didn’t come through in this instance. Thank you for sharing your experience; your feedback will help us work toward improvements in both our product and customer care.


