WuffesReviews of wuffes.com

I honestly trusted this company and had ordered from them on and off for several years , but during my last purchase I had a issue that occurred with billing so I reached back out to them , thinking that I was being scammed by other party . To my surprise it came from wuffes with a very upsetting statement . They had made a error on their end and tried to make it look like I had done something underhanded. Only to find out that wuffes went into my account and charged my bank card not once but twice . YES , two additional charges after I've already been charged, billed , & paid for my initial order . If you've read my first review and the response I received from them you will see where the confusion could have began , and it wasn't from my end . I did exactly the offer said . They still worded their response incorrectly by not stating the offer was for new costumers , and if that is what they had meant to say they should've touched base with me FIRST with a explanation instead of just going into my money and trying and take it . You didn't even try to give the option of returning your mistaken item . How was I to know you'd made the mistake . Nooooooo , you just assumed I was trying to do something underhanded , as I stated previously . If I'm not mistaken , and please correct me if I'm wrong . Isn't this considered stealing ???? I didn't say it was ok to charge my account the additional two times . They never even tried to explain anything until I wrote my 1st review. That's not good business especially since I have a account with you and never had any kind of issue previously . Wuffes...... Shame on you !!!!!! You won't have to ever worry about me ordering from you ever again . Invest in better customer service sensitivity training . Humbly Phantyzee Diore

Did not ask for any discounts but, was emailed I was getting one. That is amazing service. Reached out and had a response the same day! Love this product! My dog definitely feels better now he’s been taking these chews. Thank you

Great, prompt communication

Don’t buy unless you plan to “try out” the “subscription” they throw on you without you realizing it. Thought I had bought 1 one month supply only, and then I received an email this morning that my next order of wuffe’s was on its way. I just called the company to cancel and ask for a refund. They are crediting my account back after they receive the returned item. The website is very misleading and I do not trust any company who is not up front and uses sneaky tactics to lure in and create repeated customers instead of organically receiving repeated customers because their product and service are good. Nope. Not cool UPDATE (after receiving a reply from wuffes about what I wrote above.) *If you want to make it right, then you should refund my money immediately instead of making me wait over a week on the package to arrive to me and then for the package to return back to you. I really needed that 50 bucks you stole from my account. It’s just so silly to have to return. Wuffes should let me keep it..FOR the lack of transparency, which doesn’t seem that important to you AT ALL regardless of what you’re saying here, because the proof is in the pudding; a.k.a. (several past reviews from other customers complaining about your subscription trick too, so no I don’t think you care to solve the issue. The fact that Wuffes began their company by using this sneaky and dishonest subscription, SCREAMS that you don’t care about “transparency!”And what’s so dumb about it, is that most people in the real world need to “TRY” a product FIRST before they buy it again, or God forbid, a year’s subscription before they even test the product! —Frankly I think y’all spent all your money luring in customers like myself with cute Instagram ads. Ugh. MAKE IT RIGHT. Don’t just say that you want to without actually doing so. WALK THE TALK!

I received my order and I was missing one of the items. I reached out to their customer service and received a return email within an hour. Before the end of the day, the issue had been resolved and an order was shipped with the missing item. Luis was who assisted me and his communication and assistance was prompt and professional. Thank you!

This has made a major difference in the quality of Amos life. My boy came run around in the yard again

You can tell this company genuinely cares. My dogs, 13 and 17, are moving around better with the joint supplement. This makes my heart feel so full that they can move with ease as they age.

This is a great company. I tried the chews for my dog and unfortunately did not work for him. I think they have quality products and hope they work for others! However, I was most impressed that I received my full 90 day guarantee refund within 24 hours of the request! The company is very responsive and respectful of its customers. I do not regret trying their products!!