The Wall Street JournalReviews of wsj.com

Delivery service is an ongoing problem, this time lasting nearly a month. Neither the Customer Service nor Support Department can come up with a solution to get my paper to me, let alone on time, but they're very good at sending boilerplate apologetic emails. I've not been able to communicate with the same person about the issue so it's starting from scratch with each attempt. Nobody can give an explanation for non-delivery. I tried to cancel my subscription yesterday but got a Customer Service commitment that I would get my paper today. Didn't happen!

no consistancy in delivery. they dont care or follow up. 10 missed days in one year. customer service is non reponsive.

Can't cancel. When you call is you get some guy in India who can barely speak English and they just lie to you. They say they will cancel, but they do not.

Signed up for print and e version. Never received a print copy. Canceled whole thing 2 weeks into subscription

As others have written in here, this service is impossible to cancel. I have tried to do that via e-mail but they want cancelling to be done via phone. And when I have called them they have promised to cancel the subscription and refund the last payment but they just never do that and my credit card keeps getting charged (this has now happened over a year)! I now understand why it is convenient to ask to do this only by calling them because then you do not have anything in writing. And I don't even have an account for them so that I could read the articles!!!! So there is no active account for me (therefore I have no product from them) but somehow they always justify charging my credit card!

Delivery is atrocious, when it's delivered at all. I'm supposed to get the paper by 7am. Today it was delivered at 8:30am EDT. The call service is no help and now, all of a sudden, more than 1 phone number is associated with my account, so I have to put in my 12-digit subscription number to even speak with someone. Frankly, the issue of non- or late-delivery has been "escalated" so many times, the automated system won't even let me report it that way. I have to speak with some inane person calling me "mum" who promises to do something about this. This has been going on in Miami Beach, Florida for months now. I see the Sarasota, FL reviewer and feel your pain.

Unable to get credit for a missed delivery. There does not seem to be a way to get a credit for a missed delivery. Is there?

Called to cancel, since that’s the only way you can do so. He tried to offer me other deals, etc. finally agreed to cancel my subscription. The next day I received an email saying I was resigned up for a subscription. They do have good articles, but not worth this hassle