The Wall Street Journal is listed under Media & Information.
The Wall Street Journal (wsj.com) has 362 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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G R.
Sent wsj change of address, paper delivery stopped..3 queries and 7 weeks later..they were sending my papers to some address other than mine, not my state. ..No inclination to credit the 7 weeks of 'lost' papers. I'll not be renewing
Rachel B.
Refuses to refund subscription same day as charge. Signed up for an entry offer and canceled within hours of being charged the higher rate. No notification of ending promotional period. Will never sign up again.
Nova 2.
Disgusting, racist articles, completely untrue lies being spewed as fact. Free Palestine, and shame on WSJ.
Pae W.
These people are scum. If you live in zip code that is considered low income you will not receive the benefits of what others get as part of their subscription. This includes the Saturday magazine supplement.
IMRAN Q.
Horrible customer service. I warn everyone to stay away from any trial subscription. It is just a means to charge you a lot. Customer service is very unhelpful and you have to stay on the line for a very long time to get someone.
Christopher L.
Renewed subscription I cancelled previously. System didn’t give access once I paid. Couldn’t reach anyone even online, except for an AI who must have learned from an idiot. Guess I will have to call a 1-800 number, but I’m not optimistic given their track record.
John P.
I signed up for an "introductory rate" of $1/week for WSJ digital. After 12 months, it switches to $38/month plus taxes ($41.82). Shame on me for not reading the fine print and realizing the price increased 10X!!!! My wife pays the bills and did not ask me about the charge for 6 months. I cancelled today and am upset at such a bait and switch!!!!
Scott M.
Subscribed to WSJ and cancelled in December, 2023. The WSJ continued billing me in January, 2024. I emailed the journal to ask them to stop. It didn’t. I got billed again in February. I called customer support. They refused to refund two months. All the while, I could not access the WSJ due to my earlier cancellation. Scammed and no recourse on my side.
