The Wall Street JournalReviews of wsj.com

1$ digital subscription is a scam. Impossible to cancel it. Only via phone and it seems this number doesn't work.

My wife had some work published in The Wall Street Journal, and wanted to see the layout. The WSJ offers a 3 month subscription for $1, so she thought she'd just cancel immediately after seeing her article. Turns out there is no way of cancelling a subscription online, so she emailed customer support. When they didn't reply, she followed up. Exactly 3 months after the subscription was made, she received an email from them saying that to cancel a subscription - you had to call them on the phone. This email came on the same day they charged our card, so was obviously deliberately timed as such. We have called the bank, who have informed us that we have to cancel the debit card, and get a new one, as they are unable to block a specific company from taking any funds from the card. Super inconvenient. Upon doing further research and reading anecdotal accounts on Reddit - it turns out this is standard practice and in fact part of their business model. Some people on Reddit even suggested changing the billing details to a California address, as this brings up a subscription cancelation option - meaning that they were legally required to provide this service in the state of California. Meaning that it's not a "security issue" like they try to suggest it is. This means that Dow Jones, The Wall Street Journal is knowingly and willingly acting in bad faith.

Poor customer service, rude agents, technical glitch in their website which prevented me from logging in. They refused to extend subscription by a couple of weeks due to their technical glitch. Stay away from this company.

Couldn't cancel through any of the numbers I was given on their website. If you are having the same experience, the only way to cancel without calling them is to change your card's billing address to somewhere in California, and then you can turn off "auto-renew".

Scammers who won't let you cancel their service without calling. Then they purposely make you wait on hold. Scammers. I don't trust anything coming from the WSJ anymore seeing as how they are a scam company.

They are liars. I called them to cancel the subscription. They tried to offer me the cheaper services I denied. They said it was canceled. But I was charged again this month! I took a look at my account there was no cancellation notice! They do the cancellation through phone calls to rip out of customers.

S-C-A-M What ever you do, don't subscribe to the WSJ. They won't let me cancel. The Australian customer service number does not work.

Do not sign up for a membership - it's impossible to cancel. There's no way to cancel online, so you have to call numbers and they'll re-route you 3 times to different departments that all claim they cannot process the cancellation. Such horrible customer service that I won't read the journal again even if it's free.