The Wall Street JournalReviews of wsj.com

They make canceling the subscription as hard as possible on purpose. You have to make a long-distance phone call to the UK to cancel and it's absolutely ridiculous. It's a very bad business practice and I would never let anyone I know subscribe to them. I would consider keeping my subscription if they didn't have such a fraud-like cancellation policy. But they lost my trust.

I have experienced many of the very same problems expressed on this site about delivery issues of the prInt edition. Six times within a three week period they failed to deliver the paper. I finally went to strictly online access and, I still cannot read the full articles EVEN AFTER logging in. It keeps telling me to subscribe or log in even when I’m already logged in! And, you cannot cancel online! I used to trust and hold in high esteem the WSJ... NO LONGER!!!

Did not expect that cancelling is only possible by phone. SCAM. Limiting transactions on my debit card. If that is not enough, I will block the card and order a new one. UPDATE. Emailed WSJ and told them right away, that my card is blocked and I demand to be unsubscribed. They replied next day, emailed me my membership ID and gave those same numbers to call, but also mentioned the callback option. I replied, saying that I won't be spending money calling abroad, but I'd use the callback option. So then I got a call from a UK number, which went quite OK and was quick, and then an email came, saying that I was unsubscribed. I was still careful, because I'd read that some people continued to be charged even after unsubscription, so I didn't unblock my card. And indeed, I kept receiving some of the newsletters. So, I email again, pointing this out. They unsubscribed me from these newsletters. Still, I don't feel confident enough to unblock my card... With WSJ, you never know!

Customer service was absolutely horrid to deal with. I called and spoke to Joshua at approximately 4:40 PM EST. I informed him that I wanted to cancel my subscription. Instead, he informed me that WSJ does not cancel subscriptions; that he could only change my date of 'subscription renewal'. I told him to stop giving me the runaround, but her persisted to not help me and, instead give me the option to either continue my subscription or possibly change to another subscription type. This phone call went on like this for 20 minutes back and forth. I asked for his name so that I could report him and he would not give me this at first either. Afterward, he told me there was a survey at the end of the call which I was going to stay on the line for, but he hung up the phone on me immediately after to not get a bad review. Joshua was absolutely terrible. I called back the customer service number and informed the lady of my needs and she helped me cancel my subscription immediately. I will never come back and will never recommend this service to anyone.

One of the Worst service. they do not cancel the account within time and force the customer to pay for an additional month and hide behind their contract agreement when asked for. They are worse than shark lenders who is supposed to maintain basic ethics in business.

You cannot cancel subscription online - SCAM! you have to call a number, go through a bunch of menu options and talk to someone. For me they couldn't locate the subscription using membership number, had to spell my long email they had on file. Never again. Will try FT instead.

Extortion is what it is. Wall Street Journal should be ashamed of itself. Any other news is better- even fake news!

Called to cancel and thought I was fine. Two months later I have 90 dollars on my card and still have a subscription. I called and they said the cancellation didn't go through. They refunded the months, but it still seems like a scam. I bet they get a few people who never notice and they just siphon money out of them perpetually.