The Wall Street JournalReviews of wsj.com

I got the 2 month subscription for $1. Since I started with the service I noticed that there was no way to turn off the automatic renewal or to cancel from the customer service page. A few days before the billing day, I called the number and there was an automatic message saying that the service was not available during the weekend, which was very annoying. Then, I called Monday, but since it was Labor day the service was still not available. I even noticed that when I tried calling the number again it simply did not connect, as if they had blocked me. Today (Tuesday), I called to cancel, even though it was the billing day I was trying to avoid. I tried to call the free number (I have AT&T and I live in Mexico so calls in the NAFTA area are technically free for me), but it would not connect, as is they were trying to impede me from calling to cancel, even though it had connected before. I had to call the other number, which, apparently, generated a charge on my phone bill to cancel my subscription (the auto-renewal). I waited in line for a few minutes and then a woman answered. The sound quality of the call was terrible, I could barely understood what she was saying; a very confusing and frustrating call. Apparently, the auto-renewal is off, but I don't know if they will charge for the month ($4.99). I turned off my debit card, so they could´t charge me anything automatically , but who knows. A horrible, horrible customer experience, I don't think I would recommend anyone to get the a subscription. Use the library computer or somewhere that has access to the WSJ, but never buy the subscription. Good journalism, Predatory practices.

I don’t even know how they got my credit card, but like the others they have been charging me 38.99 a month without ever sending a monthly receipt, so I didn’t even catch it for 4 months. And as mentioned they offer no refund, not even for the month they just charged for. This puts WSJ right up there with the FB scammers.

Sign up online for $1 but have to call to cancel then they try to upsell you for 10 minutes solid. Won't refund if you are a day late to cancel. Poor customer service

absolutely awful, deceitful business practices

Need to call their service centre (no email or chat support) at a specific time and spend >30 minutes on the phone in order to cancel my automatically renewing subscription. This should be illegal.

Do not get suckered into their online subscription service - they lure you with a $1.00 / month offer and then it goes up to $19.49 / month and they make it VERY DIFFICULT to cancel the subscription. You have to call in to cancel it, even if it is a digital subsciption you signed up for online. The content they deliver is average and you can get much better news from a variety of other papers for free or a fraction of the price - not worth the hassel or price.

So bad. I tried to cancel. They kept charging me. I disputed with Paypal. They faught me! I then called them AGAIN to cancel, and their rep wasn't even surprised. The fact that the WSJ does this is really, really surprising. Never again. What a fraud. They kept my money. What an absolute scam.

I did not ever subscribe. They insist that i did. I do not read it, I did not ever read it. Why did they bill me for something I did not want? Just had to complain to my credit card co. about the fraudulent charges. Terrible so-called customer service. This is supposed to be an honest business?