The Wall Street Journal is listed under Media & Information.
The Wall Street Journal (wsj.com) has 362 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Andrew J.
Same complaint as everyone else on here I'm sure, but how infuriating. I have a "DIGITAL" subscription, yet there's no way to cancel digitally. They make you call and wait on hold for an eternity to cancel just so a sales guy can try to give you a few months free and prevent you from cancelling. I used to really value the WSJ, but it's become more partisan than I remember a decade ago.
Joseph R.
Completely absurd cancellation policy. Had to experience the same as everyone else on this thread. Only just now was able to get through to them by phone and I’m still waiting for the confirmation e-mail for my cancellation. I warn all: do NOT subscribe to the WSJ.
Charles B.
Have tried to cancel print for months. You cannot do so on line. And no one answers the phone. I finally told American Express to refuse the charge after three months of trying without success.
Ayesha A.
I got this from a review posted on here: "Update your address to a California address and you will be able to cancel your subscription online through the chat." I did it and it worked - thank you!
Tom B.
They make it impossible to cancel. Can't do so online and then they never answer the line they designate to handle cancellations. Some lawyer should bring class action suit against this corrupt entity.
Raju M.
Worst customer service experience. Signed up for paper delivery but never received it since day 1. Had to file more than 10 complaints in the first few weeks of service activation. Never received the service and only partial money back when cancelled. I had to spend more than 45 mins each time I had called customer service. They try to keep you reeled in but take for ever/make it really hard to cancel. Would not recommend wsj to anyone
Anjali F.
The article about Jill Biden's title is ridiculously assinine and to publish junk like this just proves WSJ should either shape up or get the hell out of the news business.
Mat
Do not subscribe to the free-trial of this newspaper! The company undertakes illegal practices to lock its customers - impossible to cancel the subscription online once in the free-trial. NEVER AGAIN!
